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0
Fixed

avatar not speaking website embed

Lee 7 years ago updated by Gil Sideman 7 years ago 7

Hello,

He speaks fine here, albeit with a slight delay in the beginning.

http://tinyurl.com/ybzxom9j


But not at all here, despite clear support for the plugin. 

http://leesledd.pbworks.com/w/page/122746455/Arabic3


Other avatars on PBWorks are working fine so far.

http://leesledd.pbworks.com/w/page/122773686/korean2

Answer
Gil Sideman 7 years ago

Lee - 

The problem was that the text in those Voki Scenes was too long, longer than the 900 characters limit.


Moving forward please ensure that text longer than 900 characters is not entered.


We implemented a partial solution - if the audio is longer than 900 characters, it should not fail, but instead playback is being truncated to the closest word and the first 900 characters are spoken.

However if the input is much longer (over 1500 characters or so) then the Flash player generates a much longer request which fails to reach the server (browser limit.)  This explains the Voki scene that 'spins' forever.


Moving forward please prevent your input from exceeding 900 characters (225 for Japanese and Chinese).


Best,

Gil


0
Fixed

Very slow processing time

Daniel 7 years ago updated by Gil Sideman 7 years ago 3

I was using Voki for my English assignment online, but when I used the built in recording software, it took and hour to process. I ended up getting the assignment turned in late. Does it always process slow?

Answer
Gil Sideman 7 years ago

Hello Daniel - No this should not be the case.

We have since updated the recording software and cleared up some problems.

Please let us know if you still experience any problem when trying to record.

Regards,

Gil

0
Under review

what is need to use the avatar in a powerpoint presentation for the classroom. I paid the subscription fee and now of the options are working for PPT2016 is this a hoax

prkelly 7 years ago updated by Gil Sideman 7 years ago 1

This is crazy i paid my money and it looks like all the help and blogs are dated - at least 3 years old. Does Voki work currently. I wanted to use my Avatar in a classroom ppt

0
Under review

http://www.voki.com/presenter/playPresentation.php?id=2176d36170b93b8aa7b720ca4db73c52

Ileana Aurora Borges Chablé 7 years ago updated 7 years ago 2

Este es mi Blog de Voki

0
Not a bug

I paid for a subscription but still says I'm not a subscriber

Maggie 8 years ago updated by Gil Sideman 7 years ago 3

I specifically signed up to use voki for a uni website assignment. I cannot get the embed link because it says I don't have a paid subscription, yet I signed up and if I try to again, it says a payment has been made. I can't see in my paypal where the payment has been taken. I really need to get the embed code though! Please help.

Answer
Gil Sideman 7 years ago

Hi Maggie -

Very sorry for the inconvenience. Please send a note to support@voki.com - so that we can look into it & clear it up.

Thanx!



0
Under review

I want to embed my voki in a presentation.

baerbel_pfeiffer 8 years ago updated by Bärbel Pfeiffer 8 years ago 2

Can anyone help me to put my voki into a presentation.

0
Under review

I did not permit renewal of my account. Please return my money as I am retiring this year!!!!

ablust 8 years ago updated by Gil Sideman 8 years ago 1
Answer
Gil Sideman 8 years ago

Hi -

My immediate suggestion would be for you to clear you cache and cookies.

You would then need to login again. Please try -

http://www.refreshyourcache.com/en/home/

Regards

Gil