Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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jessicaalexandrapet@hotmail.com

Alejitha Rpt 9 years ago updated by samuel Sanchz 9 years ago 1
voki jessik y mafe
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Under review

Activation Link in Email Not Working...

Julia M. Harper 8 years ago updated by Gil Sideman 8 years ago 2

After not receiving an activation email for over 24 hours, it finally came.
The link works and it takes me Voki's Community page but every time I try to log on into my account, it says I have to check my email and activate it by clicking the link provided.
I have gone back and clicked that link several times and each time, it's not letting me log on.


Answer
Gil Sideman 8 years ago

Julia -


I'm sorry for the inconvenience, and I'm glad we were able to help!


We've been suffering from a systems problem since yesterday where some emails are not being sent out as they should be. Our engineers are on it, but in the meantime, anyone who signs up and does not receive their activation email, pls send a note to support@voki.com and we will take care of you.


Thanks for your patience and understanding.

Gil

The Voki Team



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Answered

How do I increase the sound volume on my Voki?

Vivian Morgan Corll 9 years ago updated by Eva 9 years ago 4
I created three others a while back and the sound is fine. However, the last one the sound is so low as to be almost inaudible.  I've already checked the volume on my computer and on Flash.  Any other ideas?
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Under review

Errors and slow loading

MSmith 3 years ago updated by Gil Sideman 3 years ago 1

What is a 500 origin error? Also, why does the program take so long to load if at all? Yes, we have cleaned the cache and all the other fixes you have offered. This issue with Voki not loading or taking so long it times out is troubling as I paid for this service for my students to use, but it is still glitchy after several years, with no changes. the presentations jump ahead slides, it is not a smooth transition. The presentation will not stop when clicking the pause button. 

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Under review

Can you have two voki at the same time? if yes how?

Mof4g1rls 4 years ago updated by Gil Sideman 4 years ago 5
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Under review

Can't record new audio

lisa withrow 4 years ago updated by Gil Sideman 4 years ago 1

Up until yesterday I was able to record with the microphone and everything was just fine. Now, every time I try to record audio the finished, saved product only plays a piece of audio I made yesterday morning.  I've tried new vokis, different characters, everything I can think of but no matter what, the only audio I get is an old discarded track.  I cleared my cache but that didn't have any effect.  

Unrelated, but I created an avatar and saved it to the library. I was using it daily for lesson videos for students and then last week my library was empty and she is nowhere to be found.