Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
  2. Voki Presenter
+7

Very Disappointed in this product

Louis Dare 6 years ago in Voki Presenter • updated by Gil Sideman 6 years ago • 1
Hi,
I'm really quite shocked at how poor this product is? At first it looks really useful however the paid for services don't really seem to offer much extra.

Other platforms whom you are competing with offer PPT importing so you can improve what you already have rather than waste time redeveloping teaching materials.

I've just signed up for Voki Presenter and seem to have been mislead as I can only produce a 60 second Vokis and not a 90 second ones as clearly advertised and I am unable to add two Voki's onto a slide as advertised. Rather than lodge a miss selling complaint to PayPal I've simply cancelled my subscription.

However if I'm paying surely the 90 second limit is a joke right? I'd expect at least 5 minutes, and to suggest we can add several Voki's onto a slide to create an unlimited audio feed.....have you guys any idea how the mind of a learner works? We're trying to exceed expectations here, having several Voki's in a row would give such a poor end result.

Not being able to download is also a serious failing in the system. Are we now assuming all learners have access to wifi 24/7. That's quite a radical assumption and one that fails learners from poorer backgrounds.

I've tested this on an iPhone with Safari and IOS8. The slide background is displayed however the Voki will not appear. I would have expected in 2015 a paid for service to be IOS compatible??

I think for me to further consider this product the developers need to accept that in business products must be designed around the end user and not the assumptions of the development team.

Please do not take offence to my comments, my tone represents my frustration at the time wasted in trialing this product. My hope is that you will use my comments constructively and look to develop a product that is suitable for your target audience. 

+5
Under review

embed code not working

Christina Burken 5 years ago in Voki Presenter • updated by Sumit B 5 years ago • 6

The embed code no longer works for my Voki's. We embed them in our learning management system. We had no issues prior to the change. Please advise. http://www.voki.com/site/pickup?scid=12549550&width=575&height=323&chsm=30962203c23a6f66cea6c2dce355f9e5

Answer
Gil Sideman 5 years ago

Hi Christina -

Your embed code contains a part that reads -

src="//vhss.oddcast.com...


please change that to

src="http://vhss.oddcast.com...


and try again - and please let me know if this worked.

Thanks,

Gil


+3
Under review

I'm trying to post a link for my aviator for my online class but when I click my link to look at it when it's submitted it doesn't pull up it just refreshes it

Tay 4 years ago in Voki Presenter • updated by Gil Sideman 3 years ago • 5

I'm trying to post a link for my aviator for my online class but when I click my link to look at it when it's submitted it doesn't pull up it just refreshes it 

+1

purchased presenter BUT

JIzatt 6 years ago in Voki Presenter • updated 6 years ago • 5
It still thinks I havent got a classroom or presenter account, so I can't do one of the premium characters and publish it. Have been messing with this for two days now - getting frustrated.  I wanted to be able to use the Voki with audio to upload for an online class, so I figured presenter was my best option. Have I purchased the wrong one?
+1

plz add it to mobble

MrBubblez - 6 years ago in Voki Presenter • updated by cori johnson 6 years ago • 1
+1
Not a bug

cannot add voki to presentation

amyj 6 years ago in Voki Presenter • updated by Eva 6 years ago • 3
when i click on ad voki, nothing happens. The box appears, and it just says Add Voki, but when I click on that, nothing happens. It worked yesterday.
0

Analytics wanted

Dark Lord of Nightnews.net 4 weeks ago in Voki Presenter • 0

Hi there

I just set up a new PA a free creator voki for my linked in and would like to know if there are analytics for her?

Check her out she is lovely! ..and informative!

https://www.voki.com/site/pickup?scid=17557083&chsm=8c75ffa5bdfcc80e14262c6ae5d3e7a8 

Thanks voki!

0
Not a bug

Two voki's gone awol, please explain

Dark Lord of Nightnews.net 3 months ago in Voki Presenter • updated by Gil Sideman 3 months ago • 3

I posted this as a ticket a while ago but no replies to date


~ I have a basic account and had two voki's in my account but the pickups are not working despite using my account recently and responding to the 'use your voki account email' Is there an outage? Have you deleted them but not my account? Can I have them back please? One was on my linked in and was a good advert about voki as well as a useful talking avatar.

Please let me know whats going on?

It was an annoying start to 2021

This upload file feature on tickets seems busted as well with no user feedback that anything is happening.

I don't mind having to make them again but being ignored by support is extremely rude.support

JeanV
information_collector@yahoo.com

Answer
Gil Sideman 3 months ago

Hello Jean,

As our support may have already informed you, we checked and your account was indeed cleared (recycled) due to inactive status.  


Given our intention to continue to offer free (and paid) service, we need to free unused resources from time to time to make room for existing & new users. For Free account, inactive status is defined as over 2 years without login and without any scene playback.

I'm sorry this caused an inconvenience and thanks for understanding.

Best regards,

Gil

Answer
Gil Sideman 7 months ago

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx



Customer support service by UserEcho