Voki not saving
My students are using Voki and the "Publish" or save option is not working. When they click "publish" nothing happens. How can they save their work?
Hello Malissa -
Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent.
We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.
Best regards,
Gil
Adding a YouTube video to a Voki classroom presentation
I have been attempting to add a YouTube video to a voki presentation. It seems easy enough, but nothing works. I add the link and click insert video, but after that nothing occurs. What do I need to do to get a youtube video in my presentation?
Hello!
The video does not play when you are editing the presentation - but when the presentation plays/runs.
Play the presentation to see the video play.
Hope this helps,
Gil
The Voki Team
Hi -
Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.
Best regards,
Gil
The Voki Team
Unexpected Charge
I tried voki in May 2017. It was ok but not something I needed once my job changed. I canceled my account. Suddenly in May of 2018 I am getting charged again and have been for at least the last five month!!! I wasn’t even in school!! Why has my account suddenly become active again even though I have not used it in years?!?
Hello -
You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.
We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam.
Anyway - if you prefer we'll issue a refund and cancel your subscription.
Just send us a note at support@voki.com and we'll take care of that for you.
I do encourage you to take a close look at Voki - a lot has changed in the past year! You may want to check it out.
Best,
Gil
HTML5 and Javascript
Any news or plans to upgrade voki to use JavaScript or some other web technology? Flash is pretty much at end of life.
Hi Jeff -
A quick update -
Created characters play in HTML5 (for over two years now) - it is only the editor that is still in Flash.
And users on mobile devices can use our mobile app for editing ( available for iOS and Android )
As for the Voki editor - an HTMl5 version is in the works and will replace the current Flash editor soon.
Most likely before the start of the upcoming school year.
Best regards,
Gil
Customer support service by UserEcho
