Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.

Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

Hello!

The video does not play when you are editing the presentation - but when the presentation plays/runs.

Play the presentation to see the video play.

Hope this helps,

Gil

The Voki Team

Hi - 

Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.

Best regards,

Gil

The Voki Team

Hello - 

You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.

We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam. 

Anyway - if you prefer we'll issue a refund and cancel your subscription.

Just send us a note at support@voki.com and we'll take care of that for you.

I do encourage you to take a close look at Voki - a lot has changed in the past year!  You may want to check it out.

Best,

Gil