Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 428

0
Answered

Why doesn't my youtube video play automatically when I play my presentation?

Sams 1 week ago updated by Gil Sideman 5 days ago 8
0
Completed

How do I hide an assignment?

Carmen 1 week ago in Voki Classroom updated by Gil Sideman 5 days ago 2
0
Answered

faturalama ve hesap bilgisi

NURCAN 4 weeks ago updated by Gil Sideman 3 weeks ago 4
0
Completed

sign up

Feyza 4 weeks ago updated by Gil Sideman 4 weeks ago 2
0
Answered

Receipt

Melissa 4 weeks ago in Voki FAQs updated by Gil Sideman 2 weeks ago 2
0
Answered

Why doesn't my youtube video play automatically when I play my presentation?

Sams 1 week ago updated by Gil Sideman 5 days ago 8

I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?

Answer
Gil Sideman 6 days ago

Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.


I hope this helps. Regards,

Gil

The Voki Team

0
Completed

How do I hide an assignment?

Carmen 1 week ago in Voki Classroom updated by Gil Sideman 5 days ago 2

I can not find nor do I see the purple eye to hide the assignment

Answer

Hi,


Hope you are doing well

To hide your assignment, you will need to simply follow the below steps:

- Login to your voki account

- Go to CLASSROOM and then choose CLASSES section. Here is the screenshot for reference: https://prnt.sc/1047c75

- In CLASSES section, you will see the assignments assigned to the classes. In front of all the assignment, you will notice an option saying ARCHIVE, here is the screenshot for reference: https://prnt.sc/1047cor

- Simply mark this archive option if you want to hide the assignment

Hope it helps

Please feel free to write us email to support@voki.com for any further queries

Best regards

Gurpreet

0
Answered

faturalama ve hesap bilgisi

NURCAN 4 weeks ago updated by Gil Sideman 3 weeks ago 4

ben voki ücretsiz deneme testini kullanıyordum ama bankadan gelen mail de 39 dolar kesinti yapıldığı belirtildi. ama ben kayıt sırasında aylık 4.99 dolar yazıyordun ben seviye 1 i seçmiştim o da aylık 4.99 olarak yazıyor belirtilmiş. lütfen gereken düzeltmeyi yapar mısınız

Answer
Gil Sideman 4 weeks ago

Hello!

I referred this issue to our support team (yesterday) - they should have already gotten back to you.

I am sure it will be cleared up if it has not been already.

Best regards,

Gil

The Voki Team

--------------------------------

Merhaba!
Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.
Daha önce yapılmadıysa temizleneceğine eminim.
Saygılarımla,
Gil
Voki Ekibi

0
Completed

sign up

Feyza 4 weeks ago updated by Gil Sideman 4 weeks ago 2

I am trying to sign up. I wrote my e mail adress but I haven't received any registration e mail. I checked my unwanted and spam mail but there isn't too. So how can ı register

Answer
Gil Sideman 4 weeks ago

If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.

But as a rule of thumb - problems during registration can be due to - 

a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup. 

In such a case - choose the "login" option on the left to continue. (see image below)

b. possible technical issue due to numerous attempts 

Try clearing your browser cache or using a different browser.

c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.


Good luck, 

Gil

The Voki Team

0
Answered

Receipt

Melissa 4 weeks ago in Voki FAQs updated by Gil Sideman 2 weeks ago 2

Can I have the receipt for the credit card pre-authorisation?

I have an account on sitepal

Answer
Gil Sideman 2 weeks ago

Please send a note to support & our team will help you out. 

Best,

Gil