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Recently updated topics 466

+2
Under review

New account/same username

maria maquez 2 months ago in Voki FAQs updated by Gil Sideman 2 months ago 1
0
Fixed

Cannot record audio

Karen 3 months ago in Voki Classroom updated by Gil Sideman 3 months ago 2
0
Completed

trying to upgrade account but says invalid user email address

jeff blair 3 months ago in Voki FAQs updated by Gil Sideman 3 months ago 2
+2

I can't watch voki hooks,

riniguezb 4 months ago 0
+2
Under review

New account/same username

maria maquez 2 months ago in Voki FAQs updated by Gil Sideman 2 months ago 1

I had a personal account that I paid for. Recently, my school decided to pay for it and they used the same username (email) that I was using in my personal account. I cannot log in into the school account although I already deactivated my personal account. What can I do?

Answer
Gil Sideman 2 months ago

Hi Sola -
Thank you for the kind words! They are much appreciated.

What Voki does with TTS is engineered to be real-time - instant response whenever speech is requested. Even if the text is delivered on the fly. This is a unique requirement & satisfying it comes with some limits.

That's why there's a limit to the length of each audio request.

But please note that you can work around this limitation to a certain extent by using multiple slides in Voki Presenter.

If you have something lengthy to say (or for your character to speak) - create several slides in a Presentation, designed to auto- advance - and break your long narrative into byte size chunks.

It might even improve the delivery of the material.

I hope this helps.
Best regards,

Gil
The VokiTeam

0
Fixed

Cannot record audio

Karen 3 months ago in Voki Classroom updated by Gil Sideman 3 months ago 2

I cannot add audio to my avatar. I go to Edit, and then use the mic on my computer. The recording seems to go fine, and then I get the message that it is uploading my audio, but when I go to play, nothing happens. I tried using Firefox and Chrome browser, and neither one works.

Answer
Gil Sideman 3 months ago

Hi Karen - 


We experienced a problem on Friday that was fixed on the same day.

Please try again now - if you still see a problem pls contact us at support@voki.com

I apologize for the inconvenience this has caused.


Regards,

Gil

The Voki Team

0
Completed

trying to upgrade account but says invalid user email address

jeff blair 3 months ago in Voki FAQs updated by Gil Sideman 3 months ago 2

i am literally trying to give VOKI money....and they refuse to take it.  my email is LEGIT.

Answer
Gil Sideman 3 months ago

Hi Jeff - 

Apologies for the inconvenience.

We experienced a technical problem on Friday, which was resolved on the same day.

Please try again & if you still see a problem pls let us know at support@voki.com

Regards,

Gil

The Voki Team

+2

I can't watch voki hooks,

riniguezb 4 months ago 0

I open one voki hook, and it starts to download, but, doesn't present anything.