Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 357

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Completed

Please cancel my subscription. You should make this easier than this.

seunghye5 3 weeks ago updated by Gil Sideman 3 weeks ago 2
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Answered

how can I reset my pw? your reset function is not working.

seunghye5 3 weeks ago updated by Gil Sideman 3 weeks ago 2
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I have a free account. I cannot share my viki and it does not save. Help

timothylee2 2 months ago updated by Gil Sideman 2 months ago 3
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Please cancel my subscription. You should make this easier than this.

seunghye5 3 weeks ago updated by Gil Sideman 3 weeks ago 2
Answer
Gil Sideman 3 weeks ago

I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.


You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.


If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

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Answered

how can I reset my pw? your reset function is not working.

seunghye5 3 weeks ago updated by Gil Sideman 3 weeks ago 2
Answer
Gil Sideman 3 weeks ago

Hello!


I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 


  • Goto Account Info
  • Click on "edit" button for Personal Info section
  • Click in the password field (don;t try to select the contents of the field).
  • A dialog should open up that enables you to enter the new password.
  • If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.
Answer
Gil Sideman 3 weeks ago

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team

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Answered

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 2 months ago updated by Gil Sideman 2 months ago 3

Cannot share my voki.