I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.

You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.

If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

Hello!

I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 

• Goto Account Info
• Click on "edit" button for Personal Info section
• Click in the password field (don;t try to select the contents of the field).
• A dialog should open up that enables you to enter the new password.
• If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team