Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 343

0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 2 weeks ago in Voki Presenter • updated by Gil Sideman 2 weeks ago 3
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Answered

Voki not saving

malissajones810 2 months ago • updated by Gil Sideman 1 month ago 3
0
Answered

Adding a YouTube video to a Voki classroom presentation

montgomeryd 2 months ago in Voki Presenter • updated by Gil Sideman 2 months ago 2
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Answered

Unexpected Charge

Concerned user 3 months ago in Voki FAQs • updated by JASA JOKI 1 month ago 2
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Fixed

Voki Presentation does not load

PrincessBeverly Emereole 2 weeks ago in Voki Presenter • updated by Gil Sideman 2 weeks ago 3

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Answer
Gil Sideman 2 weeks ago

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


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Answered

Voki not saving

malissajones810 2 months ago • updated by Gil Sideman 1 month ago 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Answer
Gil Sideman 1 month ago

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

0
Answered

Adding a YouTube video to a Voki classroom presentation

montgomeryd 2 months ago in Voki Presenter • updated by Gil Sideman 2 months ago 2

I have been attempting to add a YouTube video to a voki presentation. It seems easy enough, but nothing works. I add the link and click insert video, but after that nothing occurs. What do I need to do to get a youtube video in my presentation?

Answer
Gil Sideman 2 months ago

Hello!


The video does not play when you are editing the presentation - but when the presentation plays/runs.


Play the presentation to see the video play.


Hope this helps,

Gil

The Voki Team

Answer
Gil Sideman 1 month ago

Hi - 

Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.

Best regards,

Gil

The Voki Team

0
Answered

Unexpected Charge

Concerned user 3 months ago in Voki FAQs • updated by JASA JOKI 1 month ago 2

I tried voki in May 2017. It was ok but not something I needed once my job changed. I canceled my account. Suddenly in May of 2018 I am getting charged again and have been for at least the last five month!!! I wasn’t even in school!! Why has my account suddenly become active again even though I have not used it in years?!?

Answer
Gil Sideman 3 months ago

Hello - 

You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.

We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam. 

Anyway - if you prefer we'll issue a refund and cancel your subscription.

Just send us a note at support@voki.com and we'll take care of that for you.

I do encourage you to take a close look at Voki - a lot has changed in the past year!  You may want to check it out.

Best,

Gil