Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 348

0
Fixed

Voki just loads forever and never plays

jhowerter 1 week ago • updated by Gil Sideman 5 days ago 4
0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 1 month ago • updated by Gil Sideman 1 month ago 3
0
Under review

My students and I are not able to create a presentation its take long

Manuela Campos 1 month ago • updated by Gil Sideman 1 month ago 1
0
Completed

Log in

Paula Vaughn 3 months ago • updated 3 months ago 10
0
Answered

how to start?

Vikiward 5 months ago in Voki Classroom • updated by Handayani 4 weeks ago 2
0
Fixed

Voki just loads forever and never plays

jhowerter 1 week ago • updated by Gil Sideman 5 days ago 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 1 month ago • updated by Gil Sideman 1 month ago 3

Voki does not load on my classroom laptops.

Answer
Gil Sideman 1 month ago

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Under review

My students and I are not able to create a presentation its take long

Manuela Campos 1 month ago • updated by Gil Sideman 1 month ago 1
0
Completed

Log in

Paula Vaughn 3 months ago • updated 3 months ago 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Answer
Gil Sideman 3 months ago

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Answered

how to start?

Vikiward 5 months ago in Voki Classroom • updated by Handayani 4 weeks ago 2

how to start?

Answer
Gil Sideman 5 months ago

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil