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Hello!
Send us an email to support@voki.com and our support team will look into it. Please include a link to your invoice or the account ID or your login name (email you used to register) to allow us to identify the purchase.
Any charge within 30 days of purchase is subject to our 30 day money back guarantee - no questions asked and no reason required.
Regards,
Gil

I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me.
I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me.

Hello!
Our QA have performed an extensive review trying to recreate the problem, but could not recreate.
Further information from you would enable us to look into it further.
We're standing by,
Regards,
Gil
Tha Voki Team

скачать видео
Доброго дня. Очень удобный сервис, всё очень нравится - подскажите, есть ли возможность скачать видео-аватар в бесплатном доступе?

Hello Iana,
We offer video generation capability with another product - SitePal - which is designed for business use.
Using SitePal, you may select and configure your character, assign audio for the character to speak (whether recorded audio or TTS) and generate a video of it, using our "generate video" feature.
Advantages:
* Select the desired resolution
* Different Video formats are supported
* Generate with "Green screen" background for transparency.
* No Voki logo (or any other branding)
* many more character options to choose from, including 3D characters.
* ability to create your own characters from a photo.
* License to use the generated video commercially (which Voki does not allow).
The SitePal video generation license supports saving & storing the generated mp4 videos on your servers, as well as incorporating them into your own media (e.g. tutorials, presentations). The license provides you with perpetual rights to use the videos that you generate, even after your SitePal subscription ends.
Video generation is available with our SitePal Platinum or SitePal Gold plans.
Please see www.sitepal.com/pricing for details.
Hope this helps, please let me know if any questions.
All the best,
Gil

I cannot log into my voki account
Cannot log into the account. It keeps staying on the loading page.
Assignment is coming up and that's frustrating. Please advise what I can do.

Hello!
Apologies for the inconvenience.
Maintenance was being performed last night, and services were temporarily unavailable.
Please try again now.
Regards,
Gil
The Voki Team

I Cannot log into my Voki Accoount. Error says that someone is logged in on another device.
I Cannot log into my Voki Accoount. Error says that someone is logged in on another device.

Hello Kendal!
The alert you received should look like the image below, and allows you to proceed to login by clicking on the "Log Out Of Other Devices" button.
This alert does not necessary indicate any nefarious activity - it is most likely your own prior logins that have piled up.
A few words of technical explanation: Voki limits concurrent use to two user devices, and this is based on login activity. When you login we identify the device as logged in, and when you log out we clear that identification. If you login but do not log out (just close the tab or navigate away for example) - that identification remains listed, and is picked up again when you come back to Voki. But in some cases, if too much time has elapsed or browser cookies have been cleared, or a different browser is used, your new login may be identified as a new device, even when the previous identification remains listed.
So it's perfectly ok to use the "log out of all other devices" button and proceed to login.
If you did that and you are still unable to login, please send us a note at support@voki.com - and include a screenshot of what you see. We will look into it and advise asap.
Regards,
Gil
The Voki Team
Customer support service by UserEcho