Hello!

Send us an email to support@voki.com and our support team will look into it. Please include a link to your invoice or the account ID or your login name (email you used to register) to allow us to identify the purchase.

Any charge within 30 days of purchase is subject to our 30 day money back guarantee - no questions asked and no reason required.

Regards,

Gil

Hello!

Our QA have performed an extensive review trying to recreate the problem, but could not recreate. 

Further information from you would enable us to look into it further.

We're standing by,

Regards,

Gil

Tha Voki Team

Hello Iana,
We offer video generation capability with another product - SitePal - which is designed for business use.

Using SitePal, you may select and configure your character, assign audio for the character to speak (whether recorded audio or TTS) and generate a video of it, using our "generate video" feature.

Advantages:
* Select the desired resolution
* Different Video formats are supported
* Generate with "Green screen" background for transparency.
* No Voki logo (or any other branding)
* many more character options to choose from, including 3D characters.
* ability to create your own characters from a photo.
* License to use the generated video commercially (which Voki does not allow).

The SitePal video generation license supports saving & storing the generated mp4 videos on your servers, as well as incorporating them into your own media (e.g. tutorials, presentations). The license provides you with perpetual rights to use the videos that you generate, even after your SitePal subscription ends.

Video generation is available with our SitePal Platinum or SitePal Gold plans.

Please see www.sitepal.com/pricing for details.

Hope this helps, please let me know if any questions.
All the best,
Gil

Hello! 

Apologies for the inconvenience.

Maintenance was being performed last night, and services were temporarily unavailable. 

Please try again now.

Regards,

Gil

The Voki Team

Hello Kendal!

The alert you received should look like the image below, and allows you to proceed to login by clicking on the "Log Out Of Other Devices" button.

This alert does not necessary indicate any nefarious activity - it is most likely your own prior logins that have piled up. 

A few words of technical explanation:  Voki limits concurrent use to two user devices, and this is based on login activity. When you login we identify the device as logged in, and when you log out we clear that identification. If you login but do not log out (just close the tab or navigate away for example) - that identification remains listed, and is picked up again when you come back to Voki.  But in some cases, if too much time has elapsed or browser cookies have been cleared, or a different browser is used, your new login may be identified as a new device, even when the previous identification remains listed. 

So it's perfectly ok to use the "log out of all other devices" button and proceed to login. 

If you did that and you are still unable to login, please send us a note at support@voki.com - and include a screenshot of what you see. We will look into it and advise asap.

Regards,

Gil

The Voki Team