Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 338

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Completed

I guess I did not read the fine print

januarsam77 1 month ago • updated by Gil Sideman 3 weeks ago 2
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Fixed

Voki Logo

support1 3 months ago • updated by Gil Sideman 3 months ago 3
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Fixed

Voki app - video is corrupt?

Jill Carpenter 3 months ago • updated by Gil Sideman 3 weeks ago 2
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Fixed

Where is the embed button? I have a subscription and have been a user for many years.

Lynn Burleigh 3 months ago in Voki Classroom • updated by Gil Sideman 3 months ago 3
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Completed

I guess I did not read the fine print

januarsam77 1 month ago • updated by Gil Sideman 3 weeks ago 2

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe.

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Answer
Gil Sideman 3 weeks ago

Hello - 

We do not display ads to our paying subscribers and their students. 

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use.  Please check it out at - www.sitepal.com

Best,

Gil

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Fixed

Voki Logo

support1 3 months ago • updated by Gil Sideman 3 months ago 3

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe displaying that big 'ole honking voki logo in my presentation is "a free". Please advise on how to remove it if it can be removed at all. If not, no problem... I'll just cancel and consider it a lesson learned..

Answer
Gil Sideman 3 months ago

Hello - 

We do not display ads to our paying subscribers and their students. 

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use.  Please check it out at - www.sitepal.com

Best,

Gil


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Fixed

Voki app - video is corrupt?

Jill Carpenter 3 months ago • updated by Gil Sideman 3 weeks ago 2

When using the Voki app on my iPad pro , I periodically get messages that say either the video is corrupt or the user denied access to the media - so I can't download the videos.  It doesn't happen every time, but often enough that it is very frustrating.  Any suggestions? Help?

Answer
Gil Sideman 3 weeks ago

Jill - 

Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app. 

Please update your Voki app - and let us know if you encounter any further problems.

Best,

Gil

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Fixed

Where is the embed button? I have a subscription and have been a user for many years.

Lynn Burleigh 3 months ago in Voki Classroom • updated by Gil Sideman 3 months ago 3

I have a paid subscription and my students don't have an embed code to embed their voki's on their e-Portfolios.  Can you please update my student's capability?  Thank You!

Answer
Gil Sideman 3 months ago

Hi Lynn - 

We've added embed functionality for students. 

I hope this helps.

Best,

Gil

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Fixed

I can't log into my voki account. Error says someone is logged in another device. There is no other device.

lharmon 5 months ago • updated by Gil Sideman 3 weeks ago 3

Can't get to support without logging in.  I am stuck.