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Recently updated topics 411

0
Under review

No help from Voki Support

Lynda 2 weeks ago in Voki Classroom updated by Gil Sideman 2 weeks ago 1
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Not a bug

I want to delete my account but at the page "my account" i can't see the botton

gerardgiltares 1 month ago in Voki Classroom updated by Gil Sideman 1 month ago 2
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Answered

What format can I use to upload my own background? JPEG did NOT work.

slwatkins 2 months ago in Voki Classroom updated by Gil Sideman 1 month ago 2
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Answered

Embedd code for Canvas--javascript not working

yuckfin 2 months ago in Voki FAQs updated 2 months ago 3
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Under review

No help from Voki Support

Lynda 2 weeks ago in Voki Classroom updated by Gil Sideman 2 weeks ago 1

I have been using Voki Classroom for several years with no problem.  Now students are unable to record for more than 30 seconds without getting the message that  time limits are exceeded.  We have tried with Chrome and Firefox.  I have repeatedly filled out the support email form and have received nothing but perfunctory messages from support.  I sent a video of the problem and received no help.  I am beyond frustrated.  Can someone PLEASE look into this?  Either back up your product support services or give me a refund. Enough is enough

0
Not a bug

I want to delete my account but at the page "my account" i can't see the botton

gerardgiltares 1 month ago in Voki Classroom updated by Gil Sideman 1 month ago 2

I want to delete my account but at the page "my account" i can't see the botton

Answer
Gil Sideman 1 month ago

You may deactivate your account from your "My Account" page. If you need assistance, please send a note to support@voki.com.

Best, 

Gil

The Voki Team

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Answered

What format can I use to upload my own background? JPEG did NOT work.

slwatkins 2 months ago in Voki Classroom updated by Gil Sideman 1 month ago 2
Answer
Gil Sideman 1 month ago

Hello!

I just tried it and jpeg upload worked fine for me.

Please send us your jpeg file to support@voki.com - and if possible please include a screenshot of the error/problem you see, so that we may best advise.


Regards,

Gil

THe Voki Team 

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Answered

Embedd code for Canvas--javascript not working

yuckfin 2 months ago in Voki FAQs updated 2 months ago 3

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Answer
Gil Sideman 2 months ago

Hello Yuckfin!

We're working on a solution that will be video based.

As a side note I'd like to point out that we've had a non Flash solution for years (our characters do not use Flash in any way) - but we were forced to keep Flash available as an option for teachers to use because of applications like Canvas that do not permit modern HTML5 animation to be embedded in their pages (though they do permit the now-nearly-obsolete Flash technology).

As noted - we're working on an alternative solution that's Video based.

We have no ETA - but hope to have it by end of year. 
Hope this helps,

Gil

The Voki Team

Answer
Gil Sideman 3 months ago

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx