Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 345

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Аяқталған

Log in

Paula Vaughn 1 ай бұрын • жаңартылды 1 ай бұрын 10
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Answered

how to start?

Vikiward 3 ай бұрын в Voki Classroom • updated by Gil Sideman 3 ай бұрын 2
0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 4 ай бұрын в Voki Presenter • updated by Gil Sideman 4 ай бұрын 3
0
Answered

Voki not saving

malissajones810 5 ай бұрын • updated by Gil Sideman 4 ай бұрын 3
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Answered

Adding a YouTube video to a Voki classroom presentation

montgomeryd 5 ай бұрын в Voki Presenter • updated by Gil Sideman 5 ай бұрын 2
0
Аяқталған

Log in

Paula Vaughn 1 ай бұрын • жаңартылды 1 ай бұрын 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Answer
Gil Sideman 1 ай бұрын

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

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Answered

how to start?

Vikiward 3 ай бұрын в Voki Classroom • updated by Gil Sideman 3 ай бұрын 2

how to start?

Answer
Gil Sideman 3 ай бұрын

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

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Fixed

Voki Presentation does not load

PrincessBeverly Emereole 4 ай бұрын в Voki Presenter • updated by Gil Sideman 4 ай бұрын 3

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Answer
Gil Sideman 4 ай бұрын

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


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Answered

Voki not saving

malissajones810 5 ай бұрын • updated by Gil Sideman 4 ай бұрын 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Answer
Gil Sideman 4 ай бұрын

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

0
Answered

Adding a YouTube video to a Voki classroom presentation

montgomeryd 5 ай бұрын в Voki Presenter • updated by Gil Sideman 5 ай бұрын 2

I have been attempting to add a YouTube video to a voki presentation. It seems easy enough, but nothing works. I add the link and click insert video, but after that nothing occurs. What do I need to do to get a youtube video in my presentation?

Answer
Gil Sideman 5 ай бұрын

Hello!


The video does not play when you are editing the presentation - but when the presentation plays/runs.


Play the presentation to see the video play.


Hope this helps,

Gil

The Voki Team