Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 348

0
Исправлен

Voki just loads forever and never plays

jhowerter 1 неделю назад • обновлен Gil Sideman 5 дней назад 4
0
Не ошибка

Voki does not load on my classroom laptops.

pittsclassroom 1 месяц назад • обновлен Gil Sideman 1 месяц назад 3
0
На рассмотрении

My students and I are not able to create a presentation its take long

Manuela Campos 1 месяц назад • обновлен Gil Sideman 1 месяц назад 1
0
Завершен

Log in

Paula Vaughn 3 месяца назад • обновлен 3 месяца назад 10
0
Отвечен

how to start?

Vikiward 5 месяцев назад в Voki Classroom • обновлен Handayani 4 недели назад 2
0
Исправлен

Voki just loads forever and never plays

jhowerter 1 неделю назад • обновлен Gil Sideman 5 дней назад 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

0
Не ошибка

Voki does not load on my classroom laptops.

pittsclassroom 1 месяц назад • обновлен Gil Sideman 1 месяц назад 3

Voki does not load on my classroom laptops.

Ответ
Gil Sideman 1 месяц назад

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
На рассмотрении

My students and I are not able to create a presentation its take long

Manuela Campos 1 месяц назад • обновлен Gil Sideman 1 месяц назад 1
0
Завершен

Log in

Paula Vaughn 3 месяца назад • обновлен 3 месяца назад 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Ответ
Gil Sideman 3 месяца назад

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Отвечен

how to start?

Vikiward 5 месяцев назад в Voki Classroom • обновлен Handayani 4 недели назад 2

how to start?

Ответ
Gil Sideman 5 месяцев назад

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

Сервис поддержки клиентов работает на платформе UserEcho