Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

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На рассмотрении

Unable to embed to Weebly - not Voki Classroom

AmyB 2 дня назад обновлен Gil Sideman 9 часов назад 2
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Не ошибка

Two voki's gone awol, please explain

Dark Lord of Nightnews.net 4 дня назад в Voki Presenter обновлен Gil Sideman 2 дня назад 3
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Отвечен

Voki in CANVAS

mtr 5 дней назад обновлен 4 дня назад 3
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На рассмотрении

Can't delete account

User 6 дней назад обновлен Gil Sideman 6 дней назад 1
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На рассмотрении

Unable to embed to Weebly - not Voki Classroom

AmyB 2 дня назад обновлен Gil Sideman 9 часов назад 2

Hello, I am a brand new user, a pre-service teacher (without an education account) and am building a blog for a university assessment. I am having a lot of difficulty copying my Voki embed code into Weebly. Could you please tell me what I am doing wrong? Below is a screenshot of the code that was offered for me to copy:


I have also tried the depreciated option without success. I am in Australia.

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Не ошибка

Two voki's gone awol, please explain

Dark Lord of Nightnews.net 4 дня назад в Voki Presenter обновлен Gil Sideman 2 дня назад 3

I posted this as a ticket a while ago but no replies to date


~ I have a basic account and had two voki's in my account but the pickups are not working despite using my account recently and responding to the 'use your voki account email' Is there an outage? Have you deleted them but not my account? Can I have them back please? One was on my linked in and was a good advert about voki as well as a useful talking avatar.

Please let me know whats going on?

It was an annoying start to 2021

This upload file feature on tickets seems busted as well with no user feedback that anything is happening.

I don't mind having to make them again but being ignored by support is extremely rude.support

JeanV
information_collector@yahoo.com

Ответ
Gil Sideman 2 дня назад

Hello Jean,

As our support may have already informed you, we checked and your account was indeed cleared (recycled) due to inactive status.  


Given our intention to continue to offer free (and paid) service, we need to free unused resources from time to time to make room for existing & new users. For Free account, inactive status is defined as over 2 years without login and without any scene playback.

I'm sorry this caused an inconvenience and thanks for understanding.

Best regards,

Gil

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Отвечен

Voki in CANVAS

mtr 5 дней назад обновлен 4 дня назад 3

Is the new voki video based? I want to use it in CANVAS,but am not sure whether it will play without FLash player

Ответ
Gil Sideman 5 дней назад

Voki is implemented in HTML5 & Javascript, designed to work on all browsers and platforms (including mobile).


For the past several years we've also supported the deprecated Flash player, specifically for users who needed to publish to Canvas.

Now, as Flash can no longer be used, we are working with Canvas to enable posting our characters to their platform. I don't have an ETA on that, but it is in progress.


Regards,

Gil

The Voki Team

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На рассмотрении

Can't delete account

User 6 дней назад обновлен Gil Sideman 6 дней назад 1

There is no option to delete my account here.

How do I delete it?

Сервис поддержки клиентов работает на платформе UserEcho