New account/same username
I had a personal account that I paid for. Recently, my school decided to pay for it and they used the same username (email) that I was using in my personal account. I cannot log in into the school account although I already deactivated my personal account. What can I do?
Hi Sola -
Thank you for the kind words! They are much appreciated.
What Voki does with TTS is engineered to be real-time - instant response whenever speech is requested. Even if the text is delivered on the fly. This is a unique requirement & satisfying it comes with some limits.
That's why there's a limit to the length of each audio request.
But please note that you can work around this limitation to a certain extent by using multiple slides in Voki Presenter.
If you have something lengthy to say (or for your character to speak) - create several slides in a Presentation, designed to auto- advance - and break your long narrative into byte size chunks.
It might even improve the delivery of the material.
I hope this helps.
Best regards,
Gil
The VokiTeam
Cannot record audio
I cannot add audio to my avatar. I go to Edit, and then use the mic on my computer. The recording seems to go fine, and then I get the message that it is uploading my audio, but when I go to play, nothing happens. I tried using Firefox and Chrome browser, and neither one works.
Hi Karen -
We experienced a problem on Friday that was fixed on the same day.
Please try again now - if you still see a problem pls contact us at support@voki.com
I apologize for the inconvenience this has caused.
Regards,
Gil
The Voki Team
trying to upgrade account but says invalid user email address
i am literally trying to give VOKI money....and they refuse to take it. my email is LEGIT.
Hi Jeff -
Apologies for the inconvenience.
We experienced a technical problem on Friday, which was resolved on the same day.
Please try again & if you still see a problem pls let us know at support@voki.com
Regards,
Gil
The Voki Team
Сервис поддержки клиентов работает на платформе UserEcho
