Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 344

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Voki not saving

malissajones810 3 тижні тому • оновлено Gil Sideman 4 дня тому 3
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Adding a YouTube video to a Voki classroom presentation

montgomeryd 3 тижні тому в Voki Presenter • оновлено Gil Sideman 3 тижні тому 2
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Виконано

Hi, im from Guatemala and I am trying to communicate with you by phone, but it doesnt allow me to. For this reason i would like to know if there is any other number to contact with the sales staff

Mafer Guzman 1 місяць тому • оновлено Gil Sideman 4 дня тому 2
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Unexpected Charge

Concerned user 2 місяці тому в Voki FAQs • оновлено JASA JOKI 1 тиждень тому 2
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HTML5 and Javascript

Jeff 4 місяці тому в Voki FAQs • оновлено Gil Sideman 4 місяці тому 2
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Voki not saving

malissajones810 3 тижні тому • оновлено Gil Sideman 4 дня тому 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Відповідь
Gil Sideman 4 дня тому

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

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Adding a YouTube video to a Voki classroom presentation

montgomeryd 3 тижні тому в Voki Presenter • оновлено Gil Sideman 3 тижні тому 2

I have been attempting to add a YouTube video to a voki presentation. It seems easy enough, but nothing works. I add the link and click insert video, but after that nothing occurs. What do I need to do to get a youtube video in my presentation?

Відповідь
Gil Sideman 3 тижні тому

Hello!


The video does not play when you are editing the presentation - but when the presentation plays/runs.


Play the presentation to see the video play.


Hope this helps,

Gil

The Voki Team

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Виконано

Hi, im from Guatemala and I am trying to communicate with you by phone, but it doesnt allow me to. For this reason i would like to know if there is any other number to contact with the sales staff

Mafer Guzman 1 місяць тому • оновлено Gil Sideman 4 дня тому 2
Відповідь
Gil Sideman 4 дня тому

Hi - 

Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.

Best regards,

Gil

The Voki Team

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Unexpected Charge

Concerned user 2 місяці тому в Voki FAQs • оновлено JASA JOKI 1 тиждень тому 2

I tried voki in May 2017. It was ok but not something I needed once my job changed. I canceled my account. Suddenly in May of 2018 I am getting charged again and have been for at least the last five month!!! I wasn’t even in school!! Why has my account suddenly become active again even though I have not used it in years?!?

Відповідь
Gil Sideman 2 місяці тому

Hello - 

You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.

We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam. 

Anyway - if you prefer we'll issue a refund and cancel your subscription.

Just send us a note at support@voki.com and we'll take care of that for you.

I do encourage you to take a close look at Voki - a lot has changed in the past year!  You may want to check it out.

Best,

Gil

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HTML5 and Javascript

Jeff 4 місяці тому в Voki FAQs • оновлено Gil Sideman 4 місяці тому 2

Any news or plans to upgrade voki to use JavaScript or some other web technology? Flash is pretty much at end of life.

Відповідь
Gil Sideman 4 місяці тому

Hi Jeff - 


A quick update - 

Created characters play in HTML5 (for over two years now) - it is only the editor that is still in Flash.

And users on mobile devices can use our mobile app for editing ( available for iOS and Android )


As for the Voki editor - an HTMl5 version is in the works and will replace the current Flash editor soon.  

Most likely before the start of the upcoming school year.


Best regards,

Gil