Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 357

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Completat

Please cancel my subscription. You should make this easier than this.

seunghye5 fa 3 setmanes updated by Gil Sideman fa 3 setmanes 2
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Respost

how can I reset my pw? your reset function is not working.

seunghye5 fa 3 setmanes updated by Gil Sideman fa 3 setmanes 2
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Respost

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 fa 2 mesos updated by Gil Sideman fa 2 mesos 3
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Completat

Please cancel my subscription. You should make this easier than this.

seunghye5 fa 3 setmanes updated by Gil Sideman fa 3 setmanes 2
Answer
Gil Sideman fa 3 setmanes

I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.


You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.


If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

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Respost

how can I reset my pw? your reset function is not working.

seunghye5 fa 3 setmanes updated by Gil Sideman fa 3 setmanes 2
Answer
Gil Sideman fa 3 setmanes

Hello!


I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 


  • Goto Account Info
  • Click on "edit" button for Personal Info section
  • Click in the password field (don;t try to select the contents of the field).
  • A dialog should open up that enables you to enter the new password.
  • If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.
Answer
Gil Sideman fa 3 setmanes

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team

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Respost

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 fa 2 mesos updated by Gil Sideman fa 2 mesos 3

Cannot share my voki.