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0
Completed

my account is blocked can't create , why?

john manjiro 4 years ago • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

Answer
Gil Sideman 5 years ago

Hi,

Hope you are doing well.

I am sharing the steps with you to add your own background image(along with screenshots).

1) Login to your account and then CREATE a new voki OR edit an old voki.

2) Then click on BACKGROUND image icon as shown in the screenshot: https://prnt.sc/sm1h5x

3) Once you will click on that icon, you will see a new icon i.e. 'background library' icon, click on it. Here is the screenshot:

https://prnt.sc/sm1mc0

4) Once done, you will notice an icon with '+' sign, that's the icon to add custom background, click on it. Here is the screenshot: https://prnt.sc/sm1nkp

5) The moment you click on it, a prompt will appear on your screen giving you to multiple options to add background from, click on the FOLDER icon. Here is the screenshot: https://prnt.sc/sm1p9n

6) Once added, you can choose the same background again and again from your background library.

If you experience any other trouble or for any other queries, please feel free to write us on: support@voki.com

We will be more than pleased to assist you further.

And regarding your second concern, as if now, unfortunately, it is not possible to create an avatar using your own photo in VOKI. However, feedback well received. We will look into it and if there will be any possibility for this to happen, then, we will try to implement it to VOKI.

However, this feature of creating your an avatar is available in our other product which is SITEPAL.

To check it out, please go through this link once: https://sitepal.com/
You can give it a try, you will get 15 day free trial for all plans for Sitepal.
Create your own photo face feature is available in GOLD or PLATINUM plan for sitepal.

Best Regards,
Gurpreet


Answer
Gil Sideman 5 years ago

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


------------------


Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

Answer
Gil Sideman 5 years ago

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

0
Completed

Delete account

PiKo 5 years ago • updated by Gil Sideman 5 years ago • 2

Could you please delete my account?

I have no use for it. Thanks

Answer
Gil Sideman 5 years ago

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

0
Under review

New Account

Tiffany 5 years ago • updated by Gil Sideman 5 years ago • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

0
Under review

Save button doesn't respond

BNV 5 years ago • updated by Gil Sideman 5 years ago • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.



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