+1
Under review

New Account

Tiffany 6 months ago updated by Gil Sideman 5 months ago 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

Under review

Hi Tiffany!

I need to know the email you signed on with in order to look into it. 

If you would rather not post it here - please send a note to support@voki.com.

If you post it here - I will remove the email from the forum later.

Best,

Gil

I couldn't even sign up!  I kept getting told that I had to use at least one letter and one digit in my password.  In fact, I had more than one of each.  I tried using a different pasword, but the message was the same.  I tried to find an address to get help, but I didn't see an e-mail address.  Only in Gil Sideman's response above did I find a place to write to. (In a place to ask questions, I had to enter my (nonexistent) password.)

Hi Kim - 

I'm so sorry for the inconvenience.

Please do send a note to our support and we will help you complete the sign up - if you already did so I'm sure we will respond soon.

We'll have a look at the password requirements and make sure they are clearer. Last thing we want is to cause frustration! 

Apologies,

Gil