Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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+1
Аяқталған

Log in hassles

Bob Bartley 12 year бұрын • updated by Jesse 12 year бұрын • 1
I think you should develop individual domains for classes/teachers like voicethread does. Makes it much easier to log in!
0
Аяқталған

Password problem

GÜLSU ZENGİN 1 ай бұрын • updated by Gil Sideman 1 ай бұрын • 2

I entered the necessary information for creating an account into the page you sent me but I can't log in Voki website. It shows error all the time.

Answer
Gil Sideman 1 year бұрын

Hello!

Send us an email to support@voki.com and our support team will look into it. Please include a link to your invoice or the account ID or your login name (email you used to register) to allow us to identify the purchase.

Any charge within 30 days of purchase is subject to our 30 day money back guarantee - no questions asked and no reason required.

Regards,

Gil

0
Not a bug

I cannot log into my voki account

samtse810 1 year бұрын • updated by Gil Sideman 1 year бұрын • 3

Cannot log into the account. It keeps staying on the loading page.

Assignment is coming up and that's frustrating. Please advise what I can do.

Answer
Gil Sideman 1 year бұрын

Hello! 

Apologies for the inconvenience.

Maintenance was being performed last night, and services were temporarily unavailable. 

Please try again now.

Regards,

Gil

The Voki Team

0
Under review

Why am I not able to play my Voki on my laptop but I can on my mobile?

doia cecilia fleanta 1 year бұрын • updated by Gil Sideman 1 year бұрын • 1
Answer
Gil Sideman 2 year бұрын

Hi Sola -
Thank you for the kind words! They are much appreciated.

What Voki does with TTS is engineered to be real-time - instant response whenever speech is requested. Even if the text is delivered on the fly. This is a unique requirement & satisfying it comes with some limits.

That's why there's a limit to the length of each audio request.

But please note that you can work around this limitation to a certain extent by using multiple slides in Voki Presenter.

If you have something lengthy to say (or for your character to speak) - create several slides in a Presentation, designed to auto- advance - and break your long narrative into byte size chunks.

It might even improve the delivery of the material.

I hope this helps.
Best regards,

Gil
The VokiTeam

0
Not a bug

cancel account

fiona_cameron33 2 year бұрын • updated by Gil Sideman 2 year бұрын • 11

There is no option on the My Account page to cancel. Please cancel my account or make that option available so people can do so without a long wait. The contact us page does not work either. Messages don't go through on that page.

Answer
Gil Sideman 2 year бұрын

Hello Fiona,

Account deactivation is not the same as removing all your data.

When a user inactivates their subscription, the user still has access to login to their account, and can use their account in Basic (Free) mode. The user may also wish at some point to re-activate their subscription. This is normal.

If you would like all your data to be removed & account deleted please send a note to support@voki.com and specifically ask for that - and our support will take care of that for you.

Regards,

Gil

0
Аяқталған

como puedo cancelar mi cuenta voki

cinthiajaqueline0406 2 year бұрын • updated by Gil Sideman 2 year бұрын • 2

necesito cancelar mi cuentan por favor el costo es muy elevado



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