Hello!
I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.
There's a glitch in the UI that may cause some confusion.
Here's what you need to do -
- Goto Account Info
- Click on "edit" button for Personal Info section
- Click in the password field (don;t try to select the contents of the field).
- A dialog should open up that enables you to enter the new password.
- If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.
Hello Katherine,
Ouch! As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account.
But if not - then the work is lost I'm so sorry to say.
I wish I had better news (or a magic wand)
Regretfully,
Gil
The Voki Team
I have a free account. I cannot share my viki and it does not save. Help
Cannot share my voki.
Voki just loads forever and never plays
I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!
Hello -
I can only surmise that your school firewall is preventing access.
You can verify that is the case by accessing from a computer outside your school network.
Please contact your school IT and ask them to whitelist -
*.voki.com
and
*.oddcast.com
Once this is done - it should work fine.
Best,
Gil
The Voki Team
Log in
I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!
Paula -
Apologies for the inconvenience.
A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.
No need to clear history.
Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/
Regards,
Gil
The Voki Team
Voki not saving
My students are using Voki and the "Publish" or save option is not working. When they click "publish" nothing happens. How can they save their work?
Hello Malissa -
Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent.
We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.
Best regards,
Gil
Hi -
Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.
Best regards,
Gil
The Voki Team
I guess I did not read the fine print
I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free".
Hello -
We do not display ads to our paying subscribers and their students.
We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.
We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com
Best,
Gil
Customer support service by UserEcho
