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Answered

Voki not saving

malissajones810 3 months ago • updated by Gil Sideman 2 months ago 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Answer

Answer

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

Under review

Hello Malissa - 


I am sorry your students are experiencing a problem.

We looked into it - and we are not seeing this problem in student accounts.

This is unusual.


Can you please send a quick note to our support team at support@voki.com - and let us know what your email/login is ?

We will then be able to review this issue in your account & advise further.

Thank you, 

Gil

The Voki Team.


Answer

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil