Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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Ukończony

Hi, when I try to log out, voki.com says "undefined". How can I solve it?

Maribel 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 2

Image 135

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Z odpowiedzią

Depreciated Voki Flash Editor

standart mode 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 2

Hi,

Is there any place I could find the old free edition of the Flash editor? It had a significant feature I used to play around with, that being the ability to resize and move a character within the scene. I haven't found anything that can do this in the HTML5 editor. Alternatively, since I'm assuming the distribution of a swf file might cause legal issues, what's stopping that feature from being added to the HTML5 editor?

Odpowiedź
Gil Sideman 5 lat temu

Hello!

That's a great question.

In designing the HTML5 Voki editor (several years ago now) we had settled on a certain set of features - and correctly or mistakenly it was thought that movement and placement of the Voki character within the Scene frame was not necessary, and does potentially lead to problems. In an effort to "keep it simple" and concentrate on the core functionality - we decided as we did, with each Voki character centrally placed & scaled according to that character's unique design.

I would not rule out a reversal of this decision, but, since the HTML5 Editor was launched, I believe this is the first time that this issue has been raised by a customer. 

To answer your question more specifically - the Flash editor is deprecated and we cannot make it available (even if we did, browsers are on track to stop supporting Flash later this year).

We do offer a speaking character product for business use which does offer this and many other features not available in Voki - not sure if relevant for your needs, but please do check out www.sitepal.com.

I hope this makes sense.

Best regards,

Gil

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Z odpowiedzią

Duplicate profile for assignment

Martin G 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 2

Hi! Is there any way to duplicate a previously created profile to an assignment? 

I let my students create a profile before I made an assignment and now I don't want them to have to create a new one if possible.

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Naprawione

French words with accent are not properly saved

Rachel 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 3

Hello,

I have tried sending an email to support at Voki several times and received one response which wasn't helpful, I teach in a French school and my students are trying to type their text in Voki. Once they save it, any French word with an accent turns into a weird symbol and the avatar can't read it. I have used Voki for the last several years and have never had this problem. When the support person emailed me back he said most words in French don`t have an accent and to ignore those words. Worst. Advice. Ever! Almost every word in French has an accent. We need to evaluate this project and have been waiting almost 2 weeks for help. I have sent the letters with the accents I need added twice and no reply.

Please help! 

Odpowiedź
Gil Sideman 5 lat temu

Rachel - 
This issue has been addressed. I'm sorry it caused you inconvenience.

All so called "special characters" (eg characters with accents) should now be handled correctly in French and any other language.

Please let me know if you notice any problem.

Regards,

Gil

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Ukończony

How do I download this to my computer?

maryzobac 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 3
Odpowiedź
Gil Sideman 5 lat temu

Hello!

Voki is designed to appear online in a web browser. But it is also possible to download as a video from the Voki mobile app. You may want to give it a try.

Please note that this is only supported for teaching purposes. If you are interested in animated character video for commercial/business purposes, our SitePal product supports that -pls see www.sitepal.com

Regards,

Gil

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Ukończony

add a dachshund to the dog catergory >:z

george 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 2

add a dachshund to the dog category >:z

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Ukończony

Please cancel my subscription. You should make this easier than this.

seunghye5 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 2
Odpowiedź
Gil Sideman 5 lat temu

I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.


You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.


If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

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Z odpowiedzią

how can I reset my pw? your reset function is not working.

seunghye5 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 3
Odpowiedź
Gil Sideman 5 lat temu

Hello!


I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 


  • Goto Account Info
  • Click on "edit" button for Personal Info section
  • Click in the password field (don;t try to select the contents of the field).
  • A dialog should open up that enables you to enter the new password.
  • If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.
Odpowiedź
Gil Sideman 5 lat temu

Hello Katherine,
Ouch!  As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account. 

But if not - then the work is lost I'm so sorry to say. 

I wish I had better news (or a magic wand)

Regretfully,

Gil

The Voki Team

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Z odpowiedzią

I have a free account. I cannot share my viki and it does not save. Help

timothylee2 5 lat temu Ostatnio zmodyfikowane przez Gil Sideman 5 lat temu 3

Cannot share my voki.