Voki / Voki

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Completed

I guess I did not read the fine print

8 years ago • updated by 6 years ago • 2

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free".

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Answer

8 years ago

Hello -

We do not display ads to our paying subscribers and their students.

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com

Best,

Gil

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Fixed

Voki Logo

9 years ago • updated by 9 years ago • 3

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe displaying that big 'ole honking voki logo in my presentation is "a free". Please advise on how to remove it if it can be removed at all. If not, no problem... I'll just cancel and consider it a lesson learned..

Vote

Answer

9 years ago

Hello -

We do not display ads to our paying subscribers and their students.

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com

Best,

Gil

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Fixed

Voki app - video is corrupt?

9 years ago • updated by 8 years ago • 2

When using the Voki app on my iPad pro , I periodically get messages that say either the video is corrupt or the user denied access to the media - so I can't download the videos. It doesn't happen every time, but often enough that it is very frustrating. Any suggestions? Help?

Vote

Answer

8 years ago

Jill -

Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app.

Please update your Voki app - and let us know if you encounter any further problems.

Best,

Gil

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Fixed

Where is the embed button? I have a subscription and have been a user for many years.

9 years ago in Voki Classroom • updated by 9 years ago • 3

I have a paid subscription and my students don't have an embed code to embed their voki's on their e-Portfolios. Can you please update my student's capability? Thank You!

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Answer

9 years ago

Hi Lynn -

We've added embed functionality for students.

I hope this helps.

Best,

Gil

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Fixed

I can't log into my voki account. Error says someone is logged in another device. There is no other device.

9 years ago • updated by 7 years ago • 4

Can't get to support without logging in. I am stuck.

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0

Fixed

avatar not speaking website embed

9 years ago • updated by 8 years ago • 7

Hello,

He speaks fine here, albeit with a slight delay in the beginning.

http://tinyurl.com/ybzxom9j

But not at all here, despite clear support for the plugin.

http://leesledd.pbworks.com/w/page/122746455/Arabic3

Other avatars on PBWorks are working fine so far.

http://leesledd.pbworks.com/w/page/122773686/korean2

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Answer

8 years ago

Lee -

The problem was that the text in those Voki Scenes was too long, longer than the 900 characters limit.

Moving forward please ensure that text longer than 900 characters is not entered.

We implemented a partial solution - if the audio is longer than 900 characters, it should not fail, but instead playback is being truncated to the closest word and the first 900 characters are spoken.

However if the input is much longer (over 1500 characters or so) then the Flash player generates a much longer request which fails to reach the server (browser limit.) This explains the Voki scene that 'spins' forever.

Moving forward please prevent your input from exceeding 900 characters (225 for Japanese and Chinese).

Best,

Gil

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Under review

question inflection...

9 years ago in Voki Presenter • updated by 9 years ago • 1

I want a voki to use a question inflection...i.e., to ask a question. Simply adding a question mark does not do this. How do I achieve this?

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Fixed

Very slow processing time

9 years ago • updated by 8 years ago • 3

I was using Voki for my English assignment online, but when I used the built in recording software, it took and hour to process. I ended up getting the assignment turned in late. Does it always process slow?

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