Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
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Under review

Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?

leehappy 8 years ago in Voki FAQs • updated by Gil Sideman 8 years ago • 1

Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.

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Under review

I forget my password, and I can't change my password !!!!!

luoxiaoyi1998 8 years ago in Voki FAQs • updated by Gil Sideman 8 years ago • 1

I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!

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Under review

vokis in my Wordpress

Alejandra Martinez 8 years ago in Voki FAQs • updated by Sumit B 8 years ago • 1

I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?


Thnaks!

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Completed

how to upload voki to You Tube

bsoden@cerritos edu 8 years ago • updated by Gil Sideman 8 years ago • 2

I don't know how to upload my Voki to You Tube

Answer
Gil Sideman 8 years ago

Voki characters are not videos - and therefore cannot be directly uploaded to youtube.

However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.

When you have the video file, upload it to youtube.

Hope this helps,

Gil


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Answered

How long do student Vokis stay in Voki Classroom?

oyama 8 years ago in Voki Classroom • updated by Gil Sideman 8 years ago • 2

Once students have submitted their work, how long does it stay in the class or assignment folder?

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Answered

I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.

Abby 8 years ago in Voki Classroom • updated by Gil Sideman 8 years ago • 4

I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.

Answer
Gil Sideman 8 years ago

Abby -

Please send a note to support@voki.com - and we will take care of you.

Best,

Gil

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Under review

my students can't publish and can't sign up for classroom or presenter.

Shlomit Huri 8 years ago in Voki Classroom • updated by Gil Sideman 8 years ago • 4

I tried to sign up for voki classroom or voki voki presenter for the free version and it didn't let me. How can I get a free acount for those? I created voki on the basic version with my students . the y loved it very much but couldn't publish and email .

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Answered

Credit card charged even though I requested a cancellation

Michelle 8 years ago • updated by Concerned user 6 years ago • 4

Hi, I repeatedly contacted Customer Support using the form on the Voki site before my 15 day "free" trial ended, requesting that my Voki Presenter account be cancelled. I also unchecked the automatic bill option and removed the payment option I'd provided when I'd signed up for the trial. I received my credit card bill last month and saw that I had still been charged $29.95. I never received any response from Customer Support, and I never received a response from Voki when I submitted this same ticket as a private message 3 weeks ago. I would like a refund for the Voki Presenter charge ASAP and would like to cancel my Voki Presenter account.

Answer
Gil Sideman 8 years ago

A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.

Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).

Regards

Gil

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Answered

How do I change the name of my voki after it is made?

dperney 8 years ago in Voki FAQs • updated by Gil Sideman 8 years ago • 3
Answer
Gil Sideman 8 years ago


This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.

Happy naming to all!



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Completed

czy można voki zapisać jako mp4 ?

ryn 8 years ago • updated by Gil Sideman 8 years ago • 2

czy można voki zapisać jako mp4 ?

Answer
Gil Sideman 8 years ago

Saving a Voki as an MP4 Video is not supported by the Voki site.

You could use 3rd party utilities (many of which are free) to record off the screen and generate an MP4 video.
While this is not supported by the Voki License, as long as it is not done commercially , and only for education, it is not a problem.
If you are looking for a solution for commercial use - please look at our SitePal product which does offer a Video Generation feature and license (you need to ask).
Hope this helps,

Gil

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Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.

Można używać 3rd narzędzi firm (z których wiele jest bezpłatny), aby nagrać wyłączyć ekran i generują wideo MP4.
Chociaż nie jest to obsługiwane przez licencji voki, pod warunkiem, że nie odbywa się w handlu, a tylko dla wyższego, że nie jest to problemem.
Jeśli szukasz rozwiązania dla zastosowań komercyjnych - proszę spojrzeć na nasz produkt SitePal które nie oferują funkcję Generation Film i licencji (trzeba poprosić).
Mam nadzieję że to pomoże,
Gil


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