Not a bug
Wrong file uploaded
jennifer bleschet 6 years ago • updated by Gil Sideman 6 years ago • 4
I have been using the free version of Voki for my students with no hiccups until today. When I try to upload a student's voice I get a previously used voice file, the last of a list of twenty-eight "saved files". I presume this means I've reached the limit but I don't seem to be able to delete the previous files, although I get a window asking for confirmation when I say that's what I want to do..
Customer support service by UserEcho
Jennifer - I looked into it and was not immediately able to recreate the problem.
Can you explain in more detail how you created the audio and how it was uploaded?
The pupils had made audio files, generally using their phones, which I have converted into wav and then uploaded from my computer. I have received an email suggesting I refresh the cache, which I did and it worked.
Problem solved. Thank you for the quick response.
Glad to hear it!