Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Answered

Why am I being charged for my free 15 day trial?

morgabeth13 7 years ago in Voki FAQs updated by Gil Sideman 6 years ago 6

I signed up to test out Voki. The website clearly stated my card would not be charged until my free trial ended. My card was charged $29.95. I have deleted my credit card from my account since. I read previous forums that with the new Voki website, customers were being charged on sign up, although they weren't supposed to be. I don't want another BS answer as such. 

Answer
Gil Sideman 7 years ago

sure.

please send a note to support@voki.com and we will take care of it for you.

0
Answered

How to embed voki avatar into wordpress page?

Emily 7 years ago in Voki Presenter updated by Nishant (Voki Tech) 7 years ago 2

Can someone please advise me on how to embed a voki avatar into a wordpress page? I have tried copying and pasting both the new and deprecated embed code for my voki avatar into a wordpress page under 'html'. But when I update the wordpress page I cannot see the avatar and I keep getting a message that says the code is invalid. I need to embed multiple voki avatars into multiple pages on wordpress for a university assignment. Any help would be greatly appreciated!!!

Answer
Nishant (Voki Tech) 7 years ago

Hi Emily, 


Following are the instructions for embedding Voki in Wordpress.

Step 1: Login to your WordPress admin panel and select All pages or Add new page from left option bar.




Step 2: Your created page will be shown in the list of pages and select where you want to add the scene.



Step 3: Select the text box and paste your embed code here and click update.




Step 4: Click preview changes to see the embedded scene on the page.



If you still face issues embedding Voki in your Wordpress page then please email the link to your Wordpress web page where you are trying to embed your scene to support@voki.com

Let me know how it goes.
Regards,
Nishant

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Under review

http://www.voki.com/presenter/playPresentation.php?id=2176d36170b93b8aa7b720ca4db73c52

Ileana Aurora Borges Chablé 7 years ago updated 7 years ago 2

Este es mi Blog de Voki

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Completed

buenas tardes

LUZ LIBY AMAYA 8 years ago in Voki FAQs updated by Gil Sideman 8 years ago 2

tengo una pregunta

Como retiro una suscripción de Voky?


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Answered

suscripcion

LUZ LIBY AMAYA 8 years ago in Voki FAQs updated by Alberto Toyos 1 year ago 6

BUENOS DÍAS QUISIERA SABER COMO PUEDO CANCELAR MI SUSCRIPCION

Answer
Gil Sideman 8 years ago

Por favor envíe una nota a support@voki.com y nosotros nos encargaremos de esto por usted.

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Not a bug

I paid for a subscription but still says I'm not a subscriber

Maggie 8 years ago updated by Gil Sideman 7 years ago 3

I specifically signed up to use voki for a uni website assignment. I cannot get the embed link because it says I don't have a paid subscription, yet I signed up and if I try to again, it says a payment has been made. I can't see in my paypal where the payment has been taken. I really need to get the embed code though! Please help.

Answer
Gil Sideman 7 years ago

Hi Maggie -

Very sorry for the inconvenience. Please send a note to support@voki.com - so that we can look into it & clear it up.

Thanx!



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Under review

I want to embed my voki in a presentation.

baerbel_pfeiffer 8 years ago updated by Bärbel Pfeiffer 8 years ago 2

Can anyone help me to put my voki into a presentation.

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Under review

I did not permit renewal of my account. Please return my money as I am retiring this year!!!!

ablust 8 years ago updated by Gil Sideman 8 years ago 1
Answer
Gil Sideman 8 years ago

Hi -

My immediate suggestion would be for you to clear you cache and cookies.

You would then need to login again. Please try -

http://www.refreshyourcache.com/en/home/

Regards

Gil