Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
  2. Óflokkað
0
Fixed

Voki just loads forever and never plays

jhowerter 6 ár síðan • updated by Gil Sideman 6 ár síðan • 4

I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!

0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 6 ár síðan • updated by Gil Sideman 6 ár síðan • 3

Voki does not load on my classroom laptops.

Answer
Gil Sideman 6 ár síðan

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Lokið

My students and I are not able to create a presentation its take long

Manuela Campos 6 ár síðan • updated by Gil Sideman 6 ár síðan • 3
0
Lokið

Log in

Paula Vaughn 6 ár síðan • Uppfært 6 ár síðan • 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Answer
Gil Sideman 6 ár síðan

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Answered

Voki not saving

malissajones810 6 ár síðan • updated by Gil Sideman 6 ár síðan • 3

My students are using Voki and the "Publish" or save option is not working.  When they click "publish" nothing happens.  How can they save their work?

Answer
Gil Sideman 6 ár síðan

Hello Malissa - 

Your note followed closely the release of our new Voki Editor which may have been the reason you saw a problem. Although we were not able to see the same problem, we have since deployed a number of updates to address several peripheral issues, as well as making the "Save" button more prominent. 

We are not aware of any open issue or problem at this point. Please let us know if you are still experiencing this problem.

Best regards,

Gil

Answer
Gil Sideman 6 ár síðan

Hi - 

Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.

Best regards,

Gil

The Voki Team

0
Lokið

I guess I did not read the fine print

januarsam77 7 ár síðan • updated by Johan 4 ár síðan • 2

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free".

Answer
Gil Sideman 6 ár síðan

Hello - 

We do not display ads to our paying subscribers and their students. 

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use.  Please check it out at - www.sitepal.com

Best,

Gil

0
Fixed

Voki Logo

support1 7 ár síðan • updated by Gil Sideman 7 ár síðan • 3

I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe displaying that big 'ole honking voki logo in my presentation is "a free". Please advise on how to remove it if it can be removed at all. If not, no problem... I'll just cancel and consider it a lesson learned..

Answer
Gil Sideman 7 ár síðan

Hello - 

We do not display ads to our paying subscribers and their students. 

We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.

We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use.  Please check it out at - www.sitepal.com

Best,

Gil


0
Fixed

Voki app - video is corrupt?

Jill Carpenter 7 ár síðan • updated by Gil Sideman 7 ár síðan • 2

When using the Voki app on my iPad pro , I periodically get messages that say either the video is corrupt or the user denied access to the media - so I can't download the videos.  It doesn't happen every time, but often enough that it is very frustrating.  Any suggestions? Help?

Answer
Gil Sideman 7 ár síðan

Jill - 

Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app. 

Please update your Voki app - and let us know if you encounter any further problems.

Best,

Gil

0
Fixed

I can't log into my voki account. Error says someone is logged in another device. There is no other device.

lharmon 7 ár síðan • updated by Rachel 5 ár síðan • 4

Can't get to support without logging in.  I am stuck. 



Customer support service by UserEcho