Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
Answer
Gil Sideman 3 days ago

Hello!

In our testing, it does save the recording, as well as the background, and all the attributes of the character. 

There seems to be a unique problem on your device - which we are unable to recreate.


Would love to get more information so that we can help.

Did you in fact re-enable permissions for the app to access the image gallery as I suggested?

Was this permission in fact disabled as we suspected?

Did you try saving / downloading new Vokis after making this change?

     (note that any previous save attempts will never "show up" - as access was previously disabled )

Please try again and let me know exactly what you see when you press the Gallery button.


It is also possible that you are running an older version of the app, or that your app installation is bad/corrupt (this is rare).

That's why, if you try again and it still does not work - I recommend clearing the voki app from your ipad and re-installing it from the app store. 

Let me know






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Completed

Audio Loop

S.G. 2 months ago in Voki FAQs • updated by Gil Sideman 3 days ago 3

I'm using a free version of the creator for my classes. In the latest, my audio automatically loops, clipping off the last word in the speech-to-text feature. I've used Voki for a couple of years, but I've never had this problem.


Any ideas?



Answer
Gil Sideman 3 days ago

Neither have I - and it is troubling.

For starters I'd like to ask that you clear your browser cache & try again - could be a problem with bad content stuck in your browser cache.

If that does not cure the problem - please contact support@voki.com - describe the problem and include a link to the page where this problem can be seen. We will investigate.

Thanx!

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Answered

Donde encuentro el código de insersion

Hugo serrano 1 year ago in Voki FAQs • updated by Nishant (Voki Tech) 1 year ago 1

Buen día, me pueden ayudar saber en donde encuentro el código de insersion para publicarlo en blogger, no me lo muestra incluso los tutoriales no traen las mismas herramientas que yo veo en la pagina y al dar guardar solo me da la opción de copiar la URL pero no se en donde ver el código de insersion y ya me desespera buscando, gracias por su ayuda.

Answer
Nishant (Voki Tech) 1 year ago

Hola,

Puede incrustar la escena de Voki en Blogger utilizando el código de inserción de Voki accesible en una cuenta de Voki pagada.

El código de inserción se puede recuperar haciendo clic en el icono Compartir de su escena de Voki.

A continuación, se indican las instrucciones para copiar el código incrustado y utilizarlo en el blogger:

Paso 1: Seleccionar el botón HTML del Editor


Paso 2: Vaya a la cuenta de Voki y copie el Código Deprecated, Compruebe: - Utilice HTTPS.



Paso 3: pegue el código incrustado en el editor HTML-



Paso 4: Haga clic en Save and Publish-




Aquí está un blog de prueba creado usando blogger donde hemos implementado una escena de Voki que puedes revisar:http://oddcastvoki.blogspot.com/2016/05/i-just-made-new-voki-see-it-here.html

Espero que esto ayude.
Déjeme saber si usted hace frente a cualquier problema en cualquier paso.

Atentamente,
Nishant
Soporte Técnico de Voki.

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Answered

Why am I being charged for my free 15 day trial?

morgabeth13 1 year ago in Voki FAQs • updated by Oreom 2 months ago 4

I signed up to test out Voki. The website clearly stated my card would not be charged until my free trial ended. My card was charged $29.95. I have deleted my credit card from my account since. I read previous forums that with the new Voki website, customers were being charged on sign up, although they weren't supposed to be. I don't want another BS answer as such. 

Answer
Gil Sideman 1 year ago

sure.

please send a note to support@voki.com and we will take care of it for you.

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Completed

buenas tardes

LUZ LIBY AMAYA 1 year ago in Voki FAQs • updated by Gil Sideman 1 year ago 2

tengo una pregunta

Como retiro una suscripción de Voky?


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Answered

suscripcion

LUZ LIBY AMAYA 1 year ago in Voki FAQs • updated by Gil Sideman 1 year ago 3

BUENOS DÍAS QUISIERA SABER COMO PUEDO CANCELAR MI SUSCRIPCION

Answer
Gil Sideman 1 year ago

Por favor envíe una nota a support@voki.com y nosotros nos encargaremos de esto por usted.

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Virtual classrooms

robertsgonzalezt 2 years ago in Voki FAQs 0

Hi,

How is the new technology called virtual classrooms? Have anyone tried it? I would like to know the pros and cons of using it. Recently I found one service which provides the virtual classrooms(https://www.d2l.com/en-apac/products/virtual-classrooms/). Need your expert advice on this.

Thanks in advance

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Please cancel my trial

c_romano07 2 years ago in Voki FAQs 0

I would like to cancel my trial period as I found another form to use. I have deleted my billing info but cannot find the link to cancel auto pay. Did i do that by canceling my billing info. If not please cancel my account and delete it. Thank you Christina Harrison

0
Not a bug

Beware of Voki signups! Please cancel my subscription!

sara.garrett2 2 years ago in Voki FAQs • updated by Gil Sideman 1 year ago 4

When you use the credit card, it remains and charges you for continuous subscription long after initial use. Cancellation process is not user friendly, if at all in place! Please cancel my subscription immediately!

Answer
Gil Sideman 2 years ago

When you sign up for Premium Voki, you are asked for a credit card for automated billing.which you can cancel anytime. If you do not cancel, we have no way of guessing that you want your subscription stopped.


Cancelling auto-billing is simple.

- Login to your account

- goto the my Account page

- disable automatic billing.


or - write a note to support@voki.com and we will take care of it for you.


No reason is required, and we do not make it difficult for anyone to discontinue.

Why you got that impression is unclear - but I'll be happy to know more about it.


Others are invited to comment.


Regards,

Gil