tag:userecho.com,2024-03-28:/feeds/topics/de//Voki2024-01-15T10:08:02+00:00tag:community.voki.com,2024-01-15:/communities/4/topics/1899-upload-your-own-image/2024-01-15T10:08:02+00:002024-01-15T10:08:02+00:00Upload your own Image [ideen] [fertiggestellt]<p>Hello,</p><p>I just wanted to follow up on if the feature of uploading your own image is available now. I tried to look for it on my own, but could not find it. Thank you in advance for your help.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Hanna, </p><p><br></p><p>Adding you own image to a presentation is a useful feature available in Voki Presenter.</p><p>See below screenshot.</p><p><br></p><p>I hope this helps.</p><p>If I misunderstood your question - please clarify.</p><p>Best regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p><p><img src="/s/attachments/12969/4/275/daa72c81d74d0ad2e71c0a8314fc3947.png"></p>Hannahttps://community.voki.com/users/3224-hanna/topics/tag:community.voki.com,2024-01-14:/communities/4/topics/503-how-do-i-insert-image-on-the-page-it-not-be-a-back-ground-images-that-takes-up-the-whole-page-how/2024-01-14T16:31:51+00:002024-01-14T16:31:51+00:00How do I Insert image on the page-it not be a back ground images that takes up the whole page-how can I add a second voki to a page [ideen] [fertiggestellt]I am an author of a book- want to create a slide show where I insert an image set to the a certain size I choose-not as a huge background image-insert a second voki, I want the image in the middle- a voki on each side of the image explaining what the images is all about<br/><br/> Hanna haben geantwortet:<br/><p>Hello,</p><p>I just wanted to follow up on if the feature of uploading your own image is available now. I tried to look for it on my own, but could not find it. Thank you in advance for your help.</p>Anthony Studebakerhttps://community.voki.com/users/12-anthony-studebaker/topics/tag:community.voki.com,2023-11-12:/communities/1/topics/1897-vokiye-giris-yapamiyorum-sebebi-ne-olabilir/2023-11-12T15:59:02+00:002023-11-12T15:59:02+00:00VOKİ'YE GİRİŞ YAPAMIYORUM. SEBEBİ NE OLABİLİR? [fragen] <br/><br/>vorschlagen ÜMMÜ SELEMEÜMMÜ SELEMEhttps://community.voki.com/users/3218-ummu-seleme/topics/tag:community.voki.com,2023-10-24:/communities/1/topics/1895-creating-an-account/2023-10-24T18:17:56+00:002023-10-24T18:17:56+00:00Creating an account [fragen] <p>I have tried to create an account, and it keeps saying the e-mail address is already in use. I have tried 3 of my e-mail accounts, and it has the same errors for each one. I say forgot password and get a message to that e-mail saying there is no account linked to this address. </p><br/><br/> Akhilesh Khanka haben geantwortet:<br/><p>Hello Danielle. <br><br>We apologize for the inconvenience caused to you. <br>We request you to please write us at support@voki.com or please help us with the email address that you want to use to register to a Voki account and we will help you to register.<br><br>Regards,</p><p>The Voki Team</p>Daniellehttps://community.voki.com/users/3213-danielle/topics/tag:community.voki.com,2023-09-10:/communities/1/topics/1893-free-account/2023-09-10T12:45:00+00:002023-09-10T12:45:00+00:00Free account [fragen] [beantwortet]<p>Hello! Do you know how many voki creation can be saved in a free account? Thanks</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Up to 3 Vokis & 3 Voki Presentations can be saved & shared.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p>noemidalmauhttps://community.voki.com/users/3205-noemidalmau/topics/tag:community.voki.com,2023-08-30:/communities/1/topics/678-suscripcion/2023-08-30T22:47:06+00:002023-08-30T22:47:06+00:00suscripcion [fragen] [beantwortet]<p>BUENOS DÍAS QUISIERA SABER COMO PUEDO CANCELAR MI SUSCRIPCION</p><br/><br/> Alberto Toyos haben geantwortet:<br/><p>Soy suscriptor de VOKI pero no lo puedo usar. Me sale "error 500" cuando lo intento. Ya les envié varios mensajes yno ha tenido respuesta. Necesito que lo solucionen</p>LUZ LIBY AMAYAhttps://community.voki.com/users/1381-luz-liby-amaya/topics/tag:community.voki.com,2023-05-02:/communities/1/topics/1891-can-i-add-a-picture-to-speech-to-talk/2023-05-02T08:45:13+00:002023-05-02T08:45:13+00:00Can I add a picture to speech to talk? [fragen] [wird überprüft]<p>Can I add a picture to speech to talk?</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Yes - you can do that - but with our other product - SitePal - see <a href="http://www.sitepal.com">www.sitepal.com</a></p><p>This capability is not available with Voki.</p><p> </p><p>We call this feature Photoface - and it's available to Gold Plans & higher. </p><p>Please sign up for a Free Trial to try.</p><p></p><p>Be sure to use a facial image that conforms to the guidelines for best results:</p><p>* High resolution image </p><p>* subject looking directly forward</p><p>* mouth closed (no teeth showing - slight smile ok)</p><p>* face well lit, no shadows</p><p>* no hair (or other obstruction) over face </p><p></p><p>After you upload, several tools are available to adjust & fine tune.</p><p></p><p>Note that Photoface is designed for human faces - though we've seen customers have success with various imaginative illustrations. </p><p></p><p>Regards,</p><p>Gil</p><p></p><p><img alt="Image 173" src="/s/attachments/12969/1/275/84243d2d27c1c45298264ec6521954e1.png" style="width: 1240px; aspect-ratio: 1.3449;" width="1240"></p><p></p><p></p><p><img alt="Image 174" src="/s/attachments/12969/1/275/39e7b7a5f2147bdf3976161841f869c1.png" style="width: 1240px; aspect-ratio: 1.5776;" width="1240"></p>koheohttps://community.voki.com/users/3188-koheo/topics/tag:community.voki.com,2023-03-21:/communities/1/topics/1890-hi-is-there-a-phone-number-that-i-can-call-i-was-charged-automatically-for-a-plan-i-havent-even/2023-03-21T14:26:50+00:002023-03-21T14:26:50+00:00Hi, Is there a phone number that I can call? I was charged automatically for a plan I haven't even chosen before. I want to be fully refunded [fragen] [beantwortet]<br/><br/> Gil Sideman haben geantwortet:<br/>erenysefenhttps://community.voki.com/users/3185-erenysefen/topics/tag:community.voki.com,2023-03-21:/communities/1/topics/1889-i-can-t-use-the-voki-link-to-share-on-a-genially-presentation-i-always-get-a-message-telling-me-the/2023-03-21T14:23:35+00:002023-03-21T14:23:35+00:00I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me. [fragen] [beantwortet]<p>I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello!</p><p>Our QA have performed an extensive review trying to recreate the problem, but could not recreate. </p><p>Further information from you would enable us to look into it further.</p><p><br></p><p>We're standing by,</p><p>Regards,</p><p>Gil</p><p>Tha Voki Team</p><p></p>tbustamanteshttps://community.voki.com/users/3184-tbustamantes/topics/tag:community.voki.com,2023-02-13:/communities/1/topics/1885-skachat-video/2023-02-13T11:19:36+00:002023-02-13T11:19:36+00:00скачать видео [fragen] [beantwortet]<p>Доброго дня. Очень удобный сервис, всё очень нравится - подскажите, есть ли возможность скачать видео-аватар в бесплатном доступе?</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Iana,<br>We offer video generation capability with another product - SitePal - which is designed for business use.<br><br>Using SitePal, you may select and configure your character, assign audio for the character to speak (whether recorded audio or TTS) and generate a video of it, using our "generate video" feature.<br><br>Advantages:<br>* Select the desired resolution <br>* Different Video formats are supported<br>* Generate with "Green screen" background for transparency.<br>* No Voki logo (or any other branding)<br>* many more character options to choose from, including 3D characters.<br>* ability to create your own characters from a photo. <br>* License to use the generated video commercially (which Voki does not allow).<br><br>The SitePal video generation license supports saving & storing the generated mp4 videos on your servers, as well as incorporating them into your own media (e.g. tutorials, presentations). The license provides you with perpetual rights to use the videos that you generate, even after your SitePal subscription ends.<br><br>Video generation is available with our SitePal Platinum or SitePal Gold plans. <br><br>Please see <a href="http://www.sitepal.com/pricing">www.sitepal.com/pricing</a> for details.<br><br>Hope this helps, please let me know if any questions.<br>All the best,<br>Gil</p>verner lanahttps://community.voki.com/users/3181-verner-lana/topics/tag:community.voki.com,2023-02-11:/communities/1/topics/1884-i-cannot-log-into-my-voki-account/2023-02-11T12:23:53+00:002023-02-11T12:23:53+00:00I cannot log into my voki account [fehler] [not a bug]<p>Cannot log into the account. It keeps staying on the loading page.</p><p>Assignment is coming up and that's frustrating. Please advise what I can do.<br></p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello! </p><p>Apologies for the inconvenience.</p><p>Maintenance was being performed last night, and services were temporarily unavailable. </p><p>Please try again now.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p>samtse810https://community.voki.com/users/3180-samtse810/topics/tag:community.voki.com,2023-02-10:/communities/1/topics/1883-i-cannot-log-into-my-voki-accoount-error-says-that-someone-is-logged-in-on-another-device/2023-02-10T08:57:13+00:002023-02-10T08:57:13+00:00I Cannot log into my Voki Accoount. Error says that someone is logged in on another device. [fehler] [not a bug]<p>I Cannot log into my Voki Accoount. Error says that someone is logged in on another device.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Kendal!</p><p></p><p>The alert you received should look like the image below, and allows you to proceed to login by clicking on the "Log Out Of Other Devices" button.</p><p></p><p>This alert does not necessary indicate any nefarious activity - it is most likely your own prior logins that have piled up. </p><p></p><p>A few words of technical explanation: Voki limits concurrent use to two user devices, and this is based on login activity. When you login we identify the device as logged in, and when you log out we clear that identification. If you login but do not log out (just close the tab or navigate away for example) - that identification remains listed, and is picked up again when you come back to Voki. But in some cases, if too much time has elapsed or browser cookies have been cleared, or a different browser is used, your new login may be identified as a new device, even when the previous identification remains listed. </p><p><br></p><p>So it's perfectly ok to use the "log out of all other devices" button and proceed to login. </p><p></p><p>If you did that and you are still unable to login, please send us a note at support@voki.com - and include a screenshot of what you see. We will look into it and advise asap.</p><p></p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p><p><img src="/s/attachments/12969/1/275/9c9706eb7d1a6dbb67e6670ea9197bf5.png"></p><p></p><p></p>Kendal Rogershttps://community.voki.com/users/3179-kendal-rogers/topics/tag:community.voki.com,2023-01-30:/communities/1/topics/1882-why-am-i-not-able-to-play-my-voki-on-my-laptop-but-i-can-on-my-mobile/2023-01-30T12:20:45+00:002023-01-30T12:20:45+00:00Why am I not able to play my Voki on my laptop but I can on my mobile? [ideen] [wird überprüft]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello!</p><p>Your Voki character should play on any device.</p><p>Can you post a link to your Voki - the same one that does not play on your laptop? </p><p>This will alllow us to review and advise further.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p>doia cecilia fleantahttps://community.voki.com/users/3177-doia-cecilia-fleanta/topics/tag:community.voki.com,2022-10-25:/communities/1/topics/1868-cancel-account/2022-10-25T10:34:28+00:002022-10-25T10:34:28+00:00cancel account [fehler] [not a bug]<p>There is no option on the My Account page to cancel. Please cancel my account or make that option available so people can do so without a long wait. The contact us page does not work either. Messages don't go through on that page.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Fiona,</p><p>Account deactivation is not the same as removing all your data.</p><p>When a user inactivates their subscription, the user still has access to login to their account, and can use their account in Basic (Free) mode. The user may also wish at some point to re-activate their subscription. This is normal.</p><p>If you would like all your data to be removed & account deleted please send a note to support@voki.com and specifically ask for that - and our support will take care of that for you.</p><p>Regards,</p><p>Gil</p>fiona_cameron33https://community.voki.com/users/3157-fiona-cameron33/topics/tag:community.voki.com,2022-10-16:/communities/1/topics/1876-new-accountsame-username/2022-10-16T15:48:45+00:002022-10-16T15:48:45+00:00New account/same username [fragen] [wird überprüft]<p>I had a personal account that I paid for. Recently, my school decided to pay for it and they used the same username (email) that I was using in my personal account. I cannot log in into the school account although I already deactivated my personal account. What can I do?</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hi Maria - </p><p>Please send us a note to support@voki.com & provide this info - our support specialist will take a look and advise.</p><p>We'll sort this out for you I'm sure.</p><p>Please include the email used for signing up and any other email used by your school when providing you access.</p><p>Best,</p><p>Gil</p><p>The SitePal Team</p><p></p><p> </p>maria maquezhttps://community.voki.com/users/3164-maria-maquez/topics/tag:community.voki.com,2022-10-12:/communities/1/topics/1875-hello-i-really-like-this-site-and-the-work-you-are-doing-but-i-have-an-important-question-why-cant/2022-10-12T20:18:13+00:002022-10-12T20:18:13+00:00Hello, I really like this site and the work you are doing, but I have an important question: why can't I download an audio file that exceeds 90 seconds? Please develop this point because it is very important. Thank you [ideen] [fertiggestellt]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Hi Sola - <br>Thank you for the kind words! They are much appreciated.</p><p></p><p>What Voki does with TTS is engineered to be real-time - instant response whenever speech is requested. Even if the text is delivered on the fly. This is a unique requirement & satisfying it comes with some limits. </p><p>That's why there's a limit to the length of each audio request.</p><p></p><p>But please note that you can work around this limitation to a certain extent by using multiple slides in Voki Presenter.</p><p>If you have something lengthy to say (or for your character to speak) - create several slides in a Presentation, designed to auto- advance - and break your long narrative into byte size chunks.<br></p><p>It might even improve the delivery of the material.</p><p></p><p>I hope this helps.<br>Best regards,<br><br>Gil<br>The VokiTeam</p>Solahttps://community.voki.com/users/3163-sola/topics/tag:community.voki.com,2022-09-11:/communities/1/topics/1873-cannot-record-audio/2022-09-11T13:14:04+00:002022-09-11T13:14:04+00:00Cannot record audio [fehler] [fixed]<p>I cannot add audio to my avatar. I go to Edit, and then use the mic on my computer. The recording seems to go fine, and then I get the message that it is uploading my audio, but when I go to play, nothing happens. I tried using Firefox and Chrome browser, and neither one works.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hi Karen - </p><p><br></p><p>We experienced a problem on Friday that was fixed on the same day.</p><p>Please try again now - if you still see a problem pls contact us at support@voki.com</p><p>I apologize for the inconvenience this has caused.</p><p><br></p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p>Karenhttps://community.voki.com/users/2022-karen/topics/tag:community.voki.com,2022-09-11:/communities/1/topics/1872-trying-to-upgrade-account-but-says-invalid-user-email-address/2022-09-11T08:57:10+00:002022-09-11T08:57:10+00:00trying to upgrade account but says invalid user email address [ideen] [fertiggestellt]<p>i am literally trying to give VOKI money....and they refuse to take it. my email is LEGIT.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hi Jeff - </p><p>Apologies for the inconvenience.</p><p>We experienced a technical problem on Friday, which was resolved on the same day.</p><p>Please try again & if you still see a problem pls let us know at support@voki.com</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p>jeff blairhttps://community.voki.com/users/3161-jeff-blair/topics/tag:community.voki.com,2022-08-16:/communities/1/topics/1869-i-cant-watch-voki-hooks/2022-08-16T20:49:47+00:002022-08-16T20:49:47+00:00I can't watch voki hooks, [fehler] <p>I open one voki hook, and it starts to download, but, doesn't present anything. </p><br/><br/>vorschlagen riniguezbriniguezbhttps://community.voki.com/users/3158-riniguezb/topics/tag:community.voki.com,2022-07-31:/communities/1/topics/1867-como-puedo-cancelar-mi-cuenta-voki/2022-07-31T08:04:32+00:002022-07-31T08:04:32+00:00como puedo cancelar mi cuenta voki [ideen] [fertiggestellt]<p><font><font>necesito cancelar mi cuentan por favor el costo es muy elevado</font></font></p><br/><br/> Gil Sideman haben geantwortet:<br/>cinthiajaqueline0406https://community.voki.com/users/3155-cinthiajaqueline0406/topics/tag:community.voki.com,2022-07-08:/communities/1/topics/1865-my-app-does-not-work-when-i-click-to-download-something-automatically-get-closed/2022-07-08T13:41:33+00:002022-07-08T13:41:33+00:00My app does not work. When I click to download something, automatically get closed. [ideen] [wird überprüft]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello!</p><p>We've identified a problem that causes the Voki app to crash on some Android devices.</p><p>We're working on a fix for this issue - should be addressed in the next few days.</p><p>Thank you for calling our attention to this problem.</p><p>Regards,</p><p>Gil</p>cande130190https://community.voki.com/users/3153-cande130190/topics/tag:community.voki.com,2022-06-22:/communities/1/topics/1864-signing-in-to-voki-alway-says-login-already-in-use-this-login-is-already-in-use/2022-06-22T12:33:54+00:002022-06-22T12:33:54+00:00signing in to voki alway says Login Already in Use This login is already in use. [fehler] [wird überprüft]<p>logging in to voki it ALWAYS says </p><h3>Login Already in Use</h3><p>This login is already in use. To proceed select the option below to log out of all devices on which this account is used.</p><p></p><p>and I have to go though the process of logging out of and other account and then loggin in again at least two times before I can use my account. This happens EVERY time even if it is exactly the SAME computer I was logged and used before.</p><p>it is very annoying having to go through this convuluted process to log in every time</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Ian,</p><p>This might happen if you clear your browser cookies regularly (or block them). Our mechanism relies on cookies to identify your logged in session. </p><p>When you return to your computer and re-open the browser, & no cookie is found - it does not recognize the continuity.<br></p><p></p><p>If you can enable cookies for voki.com and oddcast.com - that should resolve.</p><p>Let me know how goes.</p><p>Regards</p><p>Gil</p><p>The Voki Team</p>ianjeffbrownhttps://community.voki.com/users/3152-ianjeffbrown/topics/tag:community.voki.com,2022-04-10:/communities/1/topics/1857-deseo-cancelar-mi-cuenta-voki/2022-04-10T17:53:35+00:002022-04-10T17:53:35+00:00deseo cancelar mi cuenta voki [ideen] [fertiggestellt]<br/><br/> Gil Sideman haben geantwortet:<br/>mf5557965https://community.voki.com/users/3138-mf5557965/topics/tag:community.voki.com,2022-02-09:/communities/1/topics/1852-como-cancelar-la-cuenta/2022-02-09T16:20:58+00:002022-02-09T16:20:58+00:00¿Como cancelar la cuenta? [fragen] <p><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">A pesar de tener una cuenta básica, el pasado 4 de febrero cargó a mi tarjeta 5 euros. </font><font style="vertical-align: inherit;">Quiero cancelar mi cuenta y borrar todos mis datos bancarios, pero no encuentro la opción.</font></font></p><br/><br/>vorschlagen SilviaSilviahttps://community.voki.com/users/3126-silvia/topics/tag:community.voki.com,2022-02-03:/communities/1/topics/1850-voki-presenter-and-youtube-video/2022-02-03T20:19:44+00:002022-02-03T20:19:44+00:00voki presenter and youtube video [fragen] [beantwortet]<p>Hello I have tried to include a video from youtube in my presentation on voki presenter , but even if I can see the icon in the edit mode, it does not show while the presentation runs</p><br/><br/> Gil Sideman haben geantwortet:<br/>simonetta_vhttps://community.voki.com/users/3123-simonetta-v/topics/tag:community.voki.com,2022-02-03:/communities/1/topics/1851-how-can-i-create-longer-pauses-in-a-voki/2022-02-03T18:09:17+00:002022-02-03T18:09:17+00:00How can I create longer pauses in a Voki? [ideen] <br/><br/>vorschlagen infoinfohttps://community.voki.com/users/3125-info/topics/tag:community.voki.com,2022-01-19:/communities/1/topics/1848-how-do-i-get-to-the-vokis-that-i-have-already-created-i-signed-in-but-i-did-not-see-an-option-to-go/2022-01-19T20:45:58+00:002022-01-19T20:45:58+00:00how do i get to the voki's that i have already created? I signed in, but i did not see an option to go to the voki's that i have. [fragen] [beantwortet]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Go to the "Create" page - if you have saved Vokis, you will find them there.</p><p>Regards,</p><p>Gil</p><p></p>damatthewshttps://community.voki.com/users/3121-damatthews/topics/tag:community.voki.com,2022-01-05:/communities/1/topics/1847-how-do-i-deactivate-an-account-when-i-made-two-accounts-on-accident/2022-01-05T18:41:39+00:002022-01-05T18:41:39+00:00How do I deactivate an account when I made two accounts on accident? [ideen] [fertiggestellt]<br/><br/> Gil Sideman haben geantwortet:<br/>popstartc1https://community.voki.com/users/3120-popstartc1/topics/tag:community.voki.com,2021-12-09:/communities/1/topics/1845-html-5-error-messages-when-i-try-to-access-my-vokis/2021-12-09T18:49:12+00:002021-12-09T18:49:12+00:00html 5 error messages when I try to access my voki's. [fehler] [wird überprüft]<p>When I try to access voki messages, I get an html 5 error message. I have a Dell xps, purchased 2019. What's this error about?</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Thanks for sharing. </p><p>We're not immediately seeing the same problem. Try clearing your browser cache and see if problem still happens. <a href="https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser">https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser</a></p>profshierhttps://community.voki.com/users/3117-profshier/topics/tag:community.voki.com,2021-11-25:/communities/1/topics/1842-hi-i-want-only-voki-creater-and-the-app-installed-on-30-of-my-ipads-how-do-i-do-this/2021-11-25T10:37:23+00:002021-11-25T10:37:23+00:00Hi, I want only Voki Creater and the app installed on 30 of my ipads. How do I do this? [fragen] [beantwortet]<p>Do I pay for a subscription first? Do I add the free app to the ipads first? Will I be able to add the app to 30 ipads using just one Apple ID?</p><br/><br/> Gil Sideman haben geantwortet:<br/>monteverde1997https://community.voki.com/users/3112-monteverde1997/topics/tag:community.voki.com,2021-11-16:/communities/1/topics/1840-i-want-to-stop-my-subscription/2021-11-16T14:56:11+00:002021-11-16T14:56:11+00:00i want to stop my subscription [ideen] [wird überprüft]<br/><br/> Gurpreet Singh haben geantwortet:<br/><p>Hi,<br><br>Hope you are doing well<br><br>To stop your account, I would suggest you to please write a cancellation request to support@voki.com<br><br>Our team will process your request and send you a confirmation as well.<br><br>However, may I please know the reason for which you want to stop the subscription?<br><br>Waiting for your kind response<br><br>Thanks</p>aminameliani12https://community.voki.com/users/3109-aminameliani12/topics/tag:community.voki.com,2021-11-16:/communities/1/topics/1838-help-students-are-not-able-to-get-started-and-have-a-blank-screen/2021-11-16T11:37:24+00:002021-11-16T11:37:24+00:00Help... Students are not able to get started and have a blank screen [fragen] [wird überprüft]<p></p><p>Several students unable to access Voki while using my Student accounts that I set up.</p><p><img src="/s/attachments/12969/1/3108/5e5b21328b8dc92b380353d8a8225443.png"></p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Damalu!</p><p>It would be best if you wrote directly to support@voki.com so that we may further advise. If needed we will schedule a screen share session to help resolve.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p>Damalu Hamrickhttps://community.voki.com/users/3108-damalu-hamrick/topics/tag:community.voki.com,2021-10-21:/communities/1/topics/1837-unable-to-add-new-students-into-my-classroom/2021-10-21T15:21:49+00:002021-10-21T15:21:49+00:00unable to add new students into my classroom [fragen] [wird überprüft]<p>Hi, I was just trying to add a new student into my classroom. </p><p>However, when I clicked the "add" button, it turned out to show "500 Origin Error".(See screenshot below)</p><p>I also tried relogin and used differents computers and laptops but all in vain. All I get is "500 Origin Error".</p><p></p><p><img src="/s/attachments/12969/1/0/467d00cdd1062ede5e1513a8cb5153d8.jpg"></p><p><br></p><p>Please kindly help me solve this problem.</p><p>I really need to add my students into the classroom!</p><p>Thank you.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello! </p><p>This is odd. Our QA reviewed and were able to add students without any problem in several of our test accounts. </p><p>Does this still happen if you try now? </p><p>Please try to log out and login again and then try.</p><p>Let me know if you still see the problem.</p><p>Regards</p><p>Gil</p><p>The Voki Team</p><p></p>coolenglishhelphttps://community.voki.com/users/3105-coolenglishhelp/topics/tag:community.voki.com,2021-10-15:/communities/1/topics/1836-email-sign-up/2021-10-15T16:35:13+00:002021-10-15T16:35:13+00:00email sign up [ideen] [fertiggestellt]<p>Hi there!<br><br>I've tried to sign up and create new accounts with diverse emails and all the time it says "email already exists" "network problem". How can solve this problem? Because I've even created new emails to double check if it was something to do with that email in particular.<br><br>Thanks!</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Gema - </p><p>This has been fixed. Apologies for the inconvenience. Voki signup is functioning again. </p><p>Best regards,</p><p>Gil</p><p>The Voki Team</p>gema burgoshttps://community.voki.com/users/3103-gemaburgos/topics/tag:community.voki.com,2021-10-11:/communities/1/topics/1835-se-demora-en-cargar/2021-10-11T08:24:50+00:002021-10-11T08:24:50+00:00se demora en cargar [fehler] [wird überprüft]<p>Voki tiene muchos problemas, al guardar las grabaciones externas y muy especialmente cuando se guarda, se demora mucho y al final no instala</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>¡Hola!<br>No podemos recrear de inmediato un problema al guardar / agregar audio.<br>¿Puede aclarar qué tipo de audio está agregando: conversión de texto a voz, grabación por teléfono, carga?<br>¿Qué navegador y plataforma estás usando?<br>Háganoslo saber. ¡Gracias!</p><p>-----------------------</p><p>Hello !</p><p>We are not immediately able to recreate a problem when saving/adding audio.</p><p>Can you please clarify - which type of audio are you adding: text-to-speech, record-by-phone, upload?</p><p>Which browser and platform are you using?</p><p>Please let us know. Thanks!</p><p></p>Santi Rofinhttps://community.voki.com/users/3102-santi-rofin/topics/tag:community.voki.com,2021-09-30:/communities/1/topics/1834-how-can-i-post-a-link-to-my-voki-classroom-assignment-in-our-lms/2021-09-30T18:42:37+00:002021-09-30T18:42:37+00:00How can I post a link to my Voki classroom assignment in our LMS? [fragen] [wird überprüft]<br/><br/> Gurpreet Singh haben geantwortet:<br/><p>Hi Hawest,<br><br>Hope you are doing well.<br><br>1) If you want to embed your Voki to canvas LMS then please go through this link once: <a href="https://www.voki.com/pdf/Voki_Embed_Instructions.pdf">https://www.voki.com/pdf/Voki_Embed_Instructions.pdf</a><br><br>It includes the embedding instructions for various platforms.<br><br>Simply, scroll down to page 5, you will get the embedding instructions for canvas LMS<br><br>2) If you are trying to share a link of your Voki classroom assignment to canvas LMS for your students.<br><br>Well, unfortunately, that's not possible.<br><br>You simply need to add the students to your Voki classroom and assign the assignments to them.<br><br>Once assigned, your students will login to their Voki accounts (using their credentials shared by you) and see the assignment.<br><br>When they will complete the assignment and submit it, you will be able to check it in your account under REVIEW section (in classroom tab)<br><br>Hope it helps<br><br>For any further queries, feel free to write us on support@voki.com<br><br>Thanks<br><br><br></p>hawesthttps://community.voki.com/users/3100-hawest/topics/tag:community.voki.com,2021-09-06:/communities/1/topics/1824-hi-how-can-i-insert-a-voki-in-an-genially-presentation-thanks/2021-09-06T16:22:31+00:002021-09-06T16:22:31+00:00Hi, how can I insert a voki in an genially presentation? thank's! [ideen] [fertiggestellt]<br/><br/> Gurpreet Singh haben geantwortet:<br/><p>Hi Laine,<br><br>Please try removing cache cookies from your browser and then try.<br>Here's how to remove cache cookies -<br><a href="https://clear-my-cache.com/">https://clear-my-cache.com/</a><br><br>And while getting the embed code for your Voki, please make sure that you are getting the "<strong>No JavaScript code</strong>"<br><br>It works perfectly fine.<br><br>In case the issue still persists, please feel free to write us on support@voki.com<br><br>We will be more than pleased to assist you to fix it.<br><br>Thanks<br></p>Laine Daniellehttps://community.voki.com/users/3094-laine-danielle/topics/tag:community.voki.com,2021-09-02:/communities/1/topics/1833-can-i-change-the-colour-of-the-fish/2021-09-02T15:56:38+00:002021-09-02T15:56:38+00:00Can I change the colour of the fish? [ideen] [fertiggestellt]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello!</p><p></p><p>Different Voki characters support different color options, including: skin, hair, eys, mouth, makeup</p><p><br></p><p>The only way to know what color options are available for a specific character is to try. If skin color is available for that fish, then it is supported !</p><p><br></p><p>Please try & enjoy Voki ! </p><p><br></p><p>Regards,</p><p>Gil</p><p>The Voki Team<br></p><p></p><p></p><p></p><p></p><p></p><p></p>noeliamarch97https://community.voki.com/users/3098-noeliamarch97/topics/tag:community.voki.com,2021-08-30:/communities/1/topics/1832-hi-there-can-i-post-my-voki-presentation-into-class-materials-on-teams-tnx/2021-08-30T12:26:14+00:002021-08-30T12:26:14+00:00Hi there. Can I post my Voki presentation into class materials on Teams. Tnx [ideen] <br/><br/>vorschlagen angelahargadenangelahargadenhttps://community.voki.com/users/3097-angelahargaden/topics/tag:community.voki.com,2021-08-29:/communities/1/topics/1831-i-created-a-voki-for-an-online-class-it-does-not-work-now-can-you-help-me-get-it-working-again-here/2021-08-29T19:38:47+00:002021-08-29T19:38:47+00:00I created a Voki for an online class it does not work now. Can you help me get it working again? Here is the link: http://tinyurl.com/hdazht3 [fragen] <br/><br/>vorschlagen dcolluneydcolluneyhttps://community.voki.com/users/3096-dcolluney/topics/tag:community.voki.com,2021-08-09:/communities/1/topics/1819-hi-i-signed-up-for-a-15-day-trial-for-my-school-why-cant-i-save-my-voki-character/2021-08-09T07:57:33+00:002021-08-09T07:57:33+00:00Hi, I signed up for a 15 day trial for my school. Why can't I save my Voki character? [ideen] [fertiggestellt]<br/><br/> Gil Sideman haben geantwortet:<br/><p>Hi Lesley - </p><p><br></p><p>Of course you should be able to save your character.</p><p><br></p><p>I advise clearing your browser cache, and logging in again to start over. </p><p></p><p>If the problem persists, please contact our support at - support@voki.com</p><p><br></p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p>lesley wesseikhttps://community.voki.com/users/3087-lesleywesseik/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/878-html5-and-javascript/2021-07-17T16:20:57+00:002021-07-17T16:20:57+00:00HTML5 and Javascript [fragen] [beantwortet]<p>Any news or plans to upgrade voki to use JavaScript or some other web technology? Flash is pretty much at end of life.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>I came across this old post - and for avoidance of doubt, I'd like to clarify that in keeping with technology updates, the last vestiges of Flash technology were removed from the product about 3 years ago.</p><p></p><p>Like many other rich media and animation products, Voki did have its technical origins using Flash technology, which was the leading solution at the time. But as technology evolved. and other solutions became available, Flash was gradually deprecated from platforms and browsers. Consequently Voki was migrated to use HTML5 technology, which is universally supported, including on mobile devices.</p><p></p><p>I hope this helps.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p><p></p><p></p>Jeffhttps://community.voki.com/users/1953-jeff/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1782-voki-in-canvas/2021-07-17T16:09:49+00:002021-07-17T16:09:49+00:00Voki in CANVAS [fragen] [beantwortet]<p>Is the new voki video based? I want to use it in CANVAS,but am not sure whether it will play without FLash player</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello -</p><p>Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in other environments that do not allow JavaScript embed code.</p><p>This solution is also relevant when publishing to Blogs or other LMS platforms that so not support embedding JavaScript code.</p><p>Hope this helps,</p><p>Gil</p><p>The Voki Team</p>mtrhttps://community.voki.com/users/3033-mtr/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1759-embedd-code-for-canvas-javascript-not-working/2021-07-17T16:08:00+00:002021-07-17T16:08:00+00:00Embedd code for Canvas--javascript not working [fragen] [beantwortet]<p><strong>When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester. </strong></p><p> Flash player is currently being retired. I keep getting warnings when I</p><p> attempt to load my Voki's already. The "new" code does not currently </p><p>work with Canvas or Blackboard, two of the largest LMS.</p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Yuckfin, and others reading this - </p><p>Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in other environments that do not allow JavaScript embed code.</p><p>This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.</p><p>Hope this helps,</p><p>Gil</p><p>The Voki Team</p>yuckfinhttps://community.voki.com/users/3001-yuckfin/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1784-unable-to-embed-to-weebly-not-voki-classroom/2021-07-17T16:04:43+00:002021-07-17T16:04:43+00:00Unable to embed to Weebly - not Voki Classroom [fragen] [beantwortet]<p>Hello, I am a brand new user, a pre-service teacher (without an education account) and am building a blog for a university assessment. I am having a lot of difficulty copying my Voki embed code into Weebly. Could you please tell me what I am doing wrong? Below is a screenshot of the code that was offered for me to copy:</p><p><br></p><p>I have also tried the depreciated option without success. I am in Australia.</p><p><img src="/s/attachments/12969/1/0/755011b4ed4aca614755deb4f331bca1.png"></p><br/><br/> Gil Sideman haben geantwortet:<br/><p>Hello Amy, and to all others reading this - </p><p>Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in weebly, and in several other environments that do not allow JavaScript embed code.</p><p>This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.</p><p>Regards,</p><p>Gil</p><p>The Voki Team</p><p></p><p></p>AmyBhttps://community.voki.com/users/3034-amyb/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1797-some-of-my-students-are-not-able-to-record-themselves-or-save-their-recordings-while-a-few-can-can/2021-07-17T15:59:06+00:002021-07-17T15:59:06+00:00Some of my students are not able to record themselves or save their recordings while a few can. Can someone help me? [fragen] [beantwortet]<p>I have an assignment and only a few students were able to record, save their recording, and submit. I have quite a few students who can not record. I was wondering if anyone can help?</p><br/><br/> Gil Sideman haben geantwortet:<br/>Carmenhttps://community.voki.com/users/3047-carmen/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1807-students-unable-to-complete-assignments-in-voki/2021-07-17T15:56:03+00:002021-07-17T15:56:03+00:00Students Unable to Complete Assignments in Voki [fragen] [beantwortet]<p>Students are either being returned to the assignment screen or seeing a blank white space when clicking the 'Edit' button on an assignment. </p><br/><br/> Gil Sideman haben geantwortet:<br/>Greg Odellhttps://community.voki.com/users/3066-greg-odell/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1814-we-prepared-voki-in-march2021-for-our-project-but-now-it-doesnt-workwhats-the-reason-for-it/2021-07-17T15:53:53+00:002021-07-17T15:53:53+00:00We prepared VOKI in March,2021 for our project but now it doesn’t work.What’s the reason for it [ideen] [fertiggestellt]<p>I have a problem with the system of VOKI…we prepared VOKI in March 2021 but now I am checking them and they don’t work…what can be the problem,is there a deadline for using VOKI?</p><br/><br/> Gil Sideman haben geantwortet:<br/>saadetsonmezoglu16https://community.voki.com/users/3074-saadetsonmezoglu16/topics/tag:community.voki.com,2021-07-17:/communities/1/topics/1815-voki-recommendations-new-avatar-recommendations-please-consider-adding-food-avatars-such-as-fruits/2021-07-17T15:53:22+00:002021-07-17T15:53:22+00:00VOKI Recommendations - New avatar recommendations: Please consider adding food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited. [ideen] [fertiggestellt]<p>VOKI - New avatar recommendations: Please consider adding additional food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited. </p><br/><br/> Gil Sideman haben geantwortet:<br/>adriennehoustonhttps://community.voki.com/users/3075-adriennehouston/topics/tag:community.voki.com,2021-07-07:/communities/1/topics/1816-can-you-record-your-screen-with-the-voki/2021-07-07T07:13:24+00:002021-07-07T07:13:24+00:00can you record your screen with the voki ? [ideen] [fertiggestellt]<p>As my presentation, can I add the voki and record my screen as the presentation?</p><br/><br/> Gurpreet Singh haben geantwortet:<br/><p>Hi Mairi,<br>Hope you are doing well<br><br>If I understand you correctly then you are looking to add your Voki character to your Voki presentation slides and then download that presentation as a video by recording your screen.</p><p>If that is the case, then yes, you can do that.<br><br>To understand how to use Voki Presenter - and add your Voki character to the Voki Presentation - please review: <a href="https://www.voki.com/site/support">https://www.voki.com/site/support</a> and then scroll down to "<strong>Getting started with the Voki Presenter</strong>" section. You will see a guide and video tutorial to help you get started with Voki Presenter.<br><br>Regarding downloading the presentation as a video, there is no built in feature to do so, but there are many screen capture utilities that you can use (many of them free). Note that screen capture is not officially supported in Voki, but, if you are a Voki Customer, and as long as it is done for teaching purposes, then it is fine.<br><br>I hope this helps.<br>If you have additional questions feel free to contact us at support@voki.com.<br>Regards,</p><p>Gurpreet</p><p></p>Mairihttps://community.voki.com/users/3080-mairi/topics/