Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
  2. Voki FAQs
0

Creating an account

Danielle vor 1 vor einem Jahr in Voki FAQs • aktualisiert von Akhilesh Khanka vor 1 vor einem Jahr • 1

I have tried to create an account, and it keeps saying the e-mail address is already in use. I have tried 3 of my e-mail accounts, and it has the same errors for each one. I say forgot password and get a message to that e-mail saying there is no account linked to this address. 

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Beantwortet

Free account

noemidalmau vor 1 vor einem Jahr in Voki FAQs • aktualisiert von Gil Sideman vor 1 vor einem Jahr • 2

Hello! Do you know how many voki creation can be saved in a free account? Thanks

Antwort
Gil Sideman vor 1 vor einem Jahr

Up to 3 Vokis & 3 Voki Presentations can be saved & shared.

Regards,

Gil

The Voki Team

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Wird überprüft

Can I add a picture to speech to talk?

koheo vor 2 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 2 Jahren • 3

Can I add a picture to speech to talk?

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Beantwortet

I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me.

tbustamantes vor 2 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 2 Jahren • 3

I can´t use the voki link to share on a genially presentation. I always get a message telling me the url is invalid. Please help me.

Antwort
Gil Sideman vor 2 Jahren

Hello!

Our QA have performed an extensive review trying to recreate the problem, but could not recreate. 

Further information from you would enable us to look into it further.


We're standing by,

Regards,

Gil

Tha Voki Team

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Beantwortet

скачать видео

verner lana vor 2 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 2 Jahren • 2

Доброго дня. Очень удобный сервис, всё очень нравится - подскажите, есть ли возможность скачать видео-аватар в бесплатном доступе?

Antwort
Gil Sideman vor 2 Jahren

Hello Iana,
We offer video generation capability with another product - SitePal - which is designed for business use.

Using SitePal, you may select and configure your character, assign audio for the character to speak (whether recorded audio or TTS) and generate a video of it, using our "generate video" feature.

Advantages:
* Select the desired resolution
* Different Video formats are supported
* Generate with "Green screen" background for transparency.
* No Voki logo (or any other branding)
* many more character options to choose from, including 3D characters.
* ability to create your own characters from a photo.
* License to use the generated video commercially (which Voki does not allow).

The SitePal video generation license supports saving & storing the generated mp4 videos on your servers, as well as incorporating them into your own media (e.g. tutorials, presentations). The license provides you with perpetual rights to use the videos that you generate, even after your SitePal subscription ends.

Video generation is available with our SitePal Platinum or SitePal Gold plans.

Please see www.sitepal.com/pricing for details.

Hope this helps, please let me know if any questions.
All the best,
Gil

0
Not a bug

I Cannot log into my Voki Accoount. Error says that someone is logged in on another device.

Kendal Rogers vor 2 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 2 Jahren • 2

I Cannot log into my Voki Accoount. Error says that someone is logged in on another device.

Antwort
Gil Sideman vor 2 Jahren

Hello Kendal!

The alert you received should look like the image below, and allows you to proceed to login by clicking on the "Log Out Of Other Devices" button.

This alert does not necessary indicate any nefarious activity - it is most likely your own prior logins that have piled up. 

A few words of technical explanation:  Voki limits concurrent use to two user devices, and this is based on login activity. When you login we identify the device as logged in, and when you log out we clear that identification. If you login but do not log out (just close the tab or navigate away for example) - that identification remains listed, and is picked up again when you come back to Voki.  But in some cases, if too much time has elapsed or browser cookies have been cleared, or a different browser is used, your new login may be identified as a new device, even when the previous identification remains listed. 


So it's perfectly ok to use the "log out of all other devices" button and proceed to login. 

If you did that and you are still unable to login, please send us a note at support@voki.com - and include a screenshot of what you see. We will look into it and advise asap.

Regards,

Gil

The Voki Team

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Fertiggestellt

trying to upgrade account but says invalid user email address

jeff blair vor 2 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 2 Jahren • 2

i am literally trying to give VOKI money....and they refuse to take it.  my email is LEGIT.

Antwort
Gil Sideman vor 2 Jahren

Hi Jeff - 

Apologies for the inconvenience.

We experienced a technical problem on Friday, which was resolved on the same day.

Please try again & if you still see a problem pls let us know at support@voki.com

Regards,

Gil

The Voki Team

0
Fertiggestellt

deseo cancelar mi cuenta voki

mf5557965 vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 2
Antwort
Gil Sideman vor 3 Jahren

Hola!

Please send a note to support@voki.com - and we will help you with that.

Best regards, Gil

¡Hola!
Envíe una nota a support@voki.com y le ayudaremos con eso.
Saludos, Gil

0
Wird überprüft

se demora en cargar

Santi Rofin vor 3 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 1

Voki tiene muchos problemas, al guardar las grabaciones externas y muy especialmente cuando se guarda, se demora mucho y al final no instala



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