
Voki Fraudulent Charges
Has anyone else been charged for a subscription you never requested? I received an email receipt for a subscription that I neither requested or need. The charge is pending to a company (212-375-6290) with a recording, that leaves to another recording, etc. with a name "Oddcast - the leader in social media and viral marketing". Again, no answer from Voki email or from the other company. Any ideas on how to get someone at VOKI to actually ANSWER you? Remove the charge? Answer the phone? Oh yeah, they don't have one ... and the one who charged my account doesn't answer! HELP!

As per your request the account has been cancelled and issued full refund.
Please allow us 3-4 business days to process the refund.
Thank you for trying VOKI
Regards,
Sumit

Wrong file uploaded
I have been using the free version of Voki for my students with no hiccups until today. When I try to upload a student's voice I get a previously used voice file, the last of a list of twenty-eight "saved files". I presume this means I've reached the limit but I don't seem to be able to delete the previous files, although I get a window asking for confirmation when I say that's what I want to do..

What is the difference between voki for ed and all the other Voki app?
I don't see anything about Voki for Ed here, but all of these seem to be related. What is the difference?

Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?
Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.

I forget my password, and I can't change my password !!!!!
I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!

vokis in my Wordpress
I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?
Thnaks!

Voki characters are not videos - and therefore cannot be directly uploaded to youtube.
However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.
When you have the video file, upload it to youtube.
Hope this helps,
Gil

How long do student Vokis stay in Voki Classroom?
Once students have submitted their work, how long does it stay in the class or assignment folder?

I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.
I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.

Abby -
Please send a note to support@voki.com - and we will take care of you.
Best,
Gil
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