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I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.

Abby 4 years ago in Voki Classroom updated by Gil Sideman 3 years ago 4

I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.

Answer

Answer

Abby -

Please send a note to support@voki.com - and we will take care of you.

Best,

Gil

Under review

Hi Abby -

Sometimes emails are classified as spam. That happens.

But in most cases our support engineers respond within 1 working day.

Have you heard from support by now? if not - pls use the contact form in the support section in your account. That's the best way to ensure we receive your note.


Regardless - there is no need for concern - we are not going anywhere, and we'll take care of it.


btw - you can cancel your account yourself - simply go to your "My Account" page and disable auto-billing. Your account will not be charged and will expire at the end of your license period.


Hope this helps.

Gil

I have not heard a reply from any email-I had emailed as long ago as last year.

I have gone into my account and disabled auto-billing. What do I need to do to receive my refund for this year?

Answer

Abby -

Please send a note to support@voki.com - and we will take care of you.

Best,

Gil