Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
  2. Санатсыз
0
Аяқталған

my account is blocked can't create , why?

john manjiro 4 year бұрын • updated by Gil Sideman 4 year бұрын • 2
Answer
Gil Sideman 4 year бұрын

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

Answer
Gil Sideman 5 year бұрын

Hi,

Hope you are doing well.

I am sharing the steps with you to add your own background image(along with screenshots).

1) Login to your account and then CREATE a new voki OR edit an old voki.

2) Then click on BACKGROUND image icon as shown in the screenshot: https://prnt.sc/sm1h5x

3) Once you will click on that icon, you will see a new icon i.e. 'background library' icon, click on it. Here is the screenshot:

https://prnt.sc/sm1mc0

4) Once done, you will notice an icon with '+' sign, that's the icon to add custom background, click on it. Here is the screenshot: https://prnt.sc/sm1nkp

5) The moment you click on it, a prompt will appear on your screen giving you to multiple options to add background from, click on the FOLDER icon. Here is the screenshot: https://prnt.sc/sm1p9n

6) Once added, you can choose the same background again and again from your background library.

If you experience any other trouble or for any other queries, please feel free to write us on: support@voki.com

We will be more than pleased to assist you further.

And regarding your second concern, as if now, unfortunately, it is not possible to create an avatar using your own photo in VOKI. However, feedback well received. We will look into it and if there will be any possibility for this to happen, then, we will try to implement it to VOKI.

However, this feature of creating your an avatar is available in our other product which is SITEPAL.

To check it out, please go through this link once: https://sitepal.com/
You can give it a try, you will get 15 day free trial for all plans for Sitepal.
Create your own photo face feature is available in GOLD or PLATINUM plan for sitepal.

Best Regards,
Gurpreet


0
Аяқталған

Buenas tardes, favor ayuda, no he podido iniciar sesión, me dice que la contraseña es incorrecta, no me han enviado la contraseña temporal.

Guillermo Toquica 5 year бұрын • updated by Gil Sideman 5 year бұрын • 2
Answer
Gil Sideman 5 year бұрын

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


------------------


Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

0
Аяқталған

Hi, could you please tell how to download the image plus the file of sound in other to share it with someone

Elena 5 year бұрын • updated by Gil Sideman 5 year бұрын • 2
Answer
Gil Sideman 5 year бұрын

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

0
Аяқталған

Delete account

PiKo 5 year бұрын • updated by Gil Sideman 5 year бұрын • 2

Could you please delete my account?

I have no use for it. Thanks

Answer
Gil Sideman 5 year бұрын

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

0
Under review

New Account

Tiffany 5 year бұрын • updated by Gil Sideman 5 year бұрын • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

0
Under review

Save button doesn't respond

BNV 5 year бұрын • updated by Gil Sideman 5 year бұрын • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.



Customer support service by UserEcho