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Answered

Voki Fraudulent Charges

8 years ago in Voki FAQs • updated by 8 years ago • 4

Has anyone else been charged for a subscription you never requested? I received an email receipt for a subscription that I neither requested or need. The charge is pending to a company (212-375-6290) with a recording, that leaves to another recording, etc. with a name "Oddcast - the leader in social media and viral marketing". Again, no answer from Voki email or from the other company. Any ideas on how to get someone at VOKI to actually ANSWER you? Remove the charge? Answer the phone? Oh yeah, they don't have one ... and the one who charged my account doesn't answer! HELP!

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Answer

8 years ago

As per your request the account has been cancelled and issued full refund.

Please allow us 3-4 business days to process the refund.

Thank you for trying VOKI

Regards,

Sumit

Under review

New account same problem

8 years ago • updated 8 years ago • 2

Hello,

Thank you for taking my "wrong file uploaded" problem into account.. While waiting to find out what I was doing wrong I tried using a different account (different name, different email address but same computer) where there were in theory no saved files. As soon as I tried to upload a file I found myself with the same 28 files saved on the first account, and the same difficulty uploading the twenty-ninth. I feel a bit hounded ...

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Not a bug

Wrong file uploaded

8 years ago • updated by 8 years ago • 4

I have been using the free version of Voki for my students with no hiccups until today. When I try to upload a student's voice I get a previously used voice file, the last of a list of twenty-eight "saved files". I presume this means I've reached the limit but I don't seem to be able to delete the previous files, although I get a window asking for confirmation when I say that's what I want to do..

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Under review

What is the difference between voki for ed and all the other Voki app?

8 years ago • updated by 8 years ago • 1

I don't see anything about Voki for Ed here, but all of these seem to be related. What is the difference?

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Under review

My Voki works on the site , but not once shared to Facebook

8 years ago • updated by 8 years ago • 1

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Under review

Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?

8 years ago in Voki FAQs • updated by 8 years ago • 1

Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.

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Under review

I forget my password, and I can't change my password !!!!!

8 years ago in Voki FAQs • updated by 8 years ago • 1

I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!

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Under review

vokis in my Wordpress

8 years ago in Voki FAQs • updated by 8 years ago • 1

I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?

Thnaks!

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Completed

how to upload voki to You Tube

8 years ago • updated by 8 years ago • 2

I don't know how to upload my Voki to You Tube

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Answer

8 years ago

Voki characters are not videos - and therefore cannot be directly uploaded to youtube.

However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.

When you have the video file, upload it to youtube.

Hope this helps,

Gil