Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
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Beantwortet

Login

laurieparsons 72 vor 5 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 5 Jahren • 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Antwort
Gil Sideman vor 5 Jahren

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

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Fertiggestellt

Delete account

PiKo vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 2

Could you please delete my account?

I have no use for it. Thanks

Antwort
Gil Sideman vor 5 Jahren

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

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Beantwortet

How can I return from my voki to the blog?

quingui30 vor 5 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 5 Jahren • 2
Antwort
Gil Sideman vor 5 Jahren

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

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Wird überprüft

New Account

Tiffany vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

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Wird überprüft

Save button doesn't respond

BNV vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.

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Fertiggestellt

Hi, when I try to log out, voki.com says "undefined". How can I solve it?

Maribel vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 2

Image 135

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Beantwortet

Depreciated Voki Flash Editor

standart mode vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 2

Hi,

Is there any place I could find the old free edition of the Flash editor? It had a significant feature I used to play around with, that being the ability to resize and move a character within the scene. I haven't found anything that can do this in the HTML5 editor. Alternatively, since I'm assuming the distribution of a swf file might cause legal issues, what's stopping that feature from being added to the HTML5 editor?

Antwort
Gil Sideman vor 5 Jahren

Hello!

That's a great question.

In designing the HTML5 Voki editor (several years ago now) we had settled on a certain set of features - and correctly or mistakenly it was thought that movement and placement of the Voki character within the Scene frame was not necessary, and does potentially lead to problems. In an effort to "keep it simple" and concentrate on the core functionality - we decided as we did, with each Voki character centrally placed & scaled according to that character's unique design.

I would not rule out a reversal of this decision, but, since the HTML5 Editor was launched, I believe this is the first time that this issue has been raised by a customer. 

To answer your question more specifically - the Flash editor is deprecated and we cannot make it available (even if we did, browsers are on track to stop supporting Flash later this year).

We do offer a speaking character product for business use which does offer this and many other features not available in Voki - not sure if relevant for your needs, but please do check out www.sitepal.com.

I hope this makes sense.

Best regards,

Gil

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Beantwortet

Can a voki be captioned for students with hearing impairments?

Val Mazzotti vor 5 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 5 Jahren • 2
Antwort
Gil Sideman vor 5 Jahren

Hi Val - 

Unfortunately not at present.

This feature is being considered for future updates.

Regards,

Gil



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