Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
0
Fertiggestellt

Is the free Voki Create limited to 1 minute audio recordings?

sltillison vor 4 Jahren • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

- For the Free (Basic) plan:  60 seconds (or 600 characters for text-to-speech)

- For the paid plans: 90 seconds (or 900 characters for text-to-speech)

Please review other advantages of paid plans here: https://www.voki.com/site/pricing

Hope this helps,

Gil

The Voki Team

0
Fertiggestellt

How do I change my password?

skeller vor 4 Jahren • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

If you are having difficulty - please contact our support at: support@voki.com

0
Not a bug

Embedding problems with new Google Sites

donna_knott vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 4 Jahren • 2

I have the 2 week trial to see if Voki will work. So far, it's a no go. I copied the embed code and pasted it into the embed box on my Google site but all I get when I click next/preview is a blank box with the edit icon in the center. I've tried using both embed codes and neither work. I'm willing to pay for a subscription but not if I can't use the awesome avatars.

Antwort
Gil Sideman vor 4 Jahren

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

0
Not a bug

I want to delete my account but at the page "my account" i can't see the botton

gerardgiltares vor 4 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 4 Jahren • 2

I want to delete my account but at the page "my account" i can't see the botton

Antwort
Gil Sideman vor 4 Jahren

You may deactivate your account from your "My Account" page. If you need assistance, please send a note to support@voki.com.

Best, 

Gil

The Voki Team

0
Beantwortet

What format can I use to upload my own background? JPEG did NOT work.

slwatkins vor 4 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

Hello!

I just tried it and jpeg upload worked fine for me.

Please send us your jpeg file to support@voki.com - and if possible please include a screenshot of the error/problem you see, so that we may best advise.


Regards,

Gil

THe Voki Team 

0
Beantwortet

Embedd code for Canvas--javascript not working

yuckfin vor 4 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 3 Jahren • 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Antwort
Gil Sideman vor 3 Jahren

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

0
Beantwortet

Do the files saved in Voki creator, classroom or lessons a type of file like a video file or can they only be opened with Voki?

chrisma vor 4 Jahren in Voki Presenter • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx

0
Beantwortet

¿Cómo insertar imágenes en voki?

capafi1 vor 4 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 4 Jahren • 2

Quiero insertar mis propios imagenes en voki. Alguien me puede decir ¿cómo?

Antwort
Gil Sideman vor 4 Jahren

Hello!

Creating animated characters using your own images is supported with our SitePal product (but not available in Voki)

Please see more information here -

https://sitepal.com/features/models/photoface

Hope this helps. Best regards,

Gil

-------------------------

¡Hola!
La creación de personajes animados con sus propias imágenes es compatible con nuestro producto SitePal (pero no está disponible en Voki)
Consulte más información aquí:

https://sitepal.com/features/models/photoface

Espero que esto ayude. Atentamente,
Gil

0
Beantwortet

Cobrança indevida

Natalia sena vor 4 Jahren • aktualisiert von Gil Sideman vor 4 Jahren • 2

Você cobraram indevidamente antes do período livre acabar, no primeiro dia de teste quero meu dinheiro de volta, estou desempregada sem condições.

Antwort
Gil Sideman vor 4 Jahren

Hello Natalia - 

Please send a note to support@voki.com and we will review what happened and take care of it for you.

Best regards,

Gil

The Voki Team

-----------------------------

Olá Natalia -

Envie uma nota para support@voki.com e nós revisaremos o que aconteceu e cuidaremos disso para você.
Atenciosamente,
Gil
Equipe Voki

0
Fertiggestellt

can I make a presentation template for my students to use as an assignment

Joanna Futch vor 4 Jahren • aktualisiert von Gil Sideman vor 4 Jahren • 2
Antwort
Gil Sideman vor 4 Jahren

Joanna - 

This is not currently possible - but we are working on sharing presentations with students,  at which point it will become possible. Soon.

Thanks for bringing this up.

Best regards,

Gil

The Voki Team



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