Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Respost

Voki Fraudulent Charges

jaye mudd fa 9 anys en Voki FAQs updated by Gil Sideman fa 9 anys 4

Has anyone else been charged for a subscription you never requested? I received an email receipt for a subscription that I neither requested or need. The charge is pending to a company (212-375-6290) with a recording, that leaves to another recording, etc. with a name "Oddcast - the leader in social media and viral marketing". Again, no answer from Voki email or from the other company. Any ideas on how to get someone at VOKI to actually ANSWER you? Remove the charge? Answer the phone? Oh yeah, they don't have one ... and the one who charged my account doesn't answer! HELP!

Answer
Gil Sideman fa 9 anys

As per your request the account has been cancelled and issued full refund.

Please allow us 3-4 business days to process the refund.

Thank you for trying VOKI

Regards,

Sumit

0
Not a bug

Wrong file uploaded

jennifer bleschet fa 9 anys updated by Gil Sideman fa 9 anys 4

I have been using the free version of Voki for my students with no hiccups until today. When I try to upload a student's voice I get a previously used voice file, the last of a list of twenty-eight "saved files". I presume this means I've reached the limit but I don't seem to be able to delete the previous files, although I get a window asking for confirmation when I say that's what I want to do..

0
Under review

What is the difference between voki for ed and all the other Voki app?

debbydavishp fa 9 anys updated by Gil Sideman fa 9 anys 1

I don't see anything about Voki for Ed here, but all of these seem to be related. What is the difference?

0
Under review

My Voki works on the site , but not once shared to Facebook

lbanyer fa 9 anys updated by Gil Sideman fa 9 anys 1
0
Under review

Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?

leehappy fa 9 anys en Voki FAQs updated by Gil Sideman fa 9 anys 1

Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.

0
Under review

I forget my password, and I can't change my password !!!!!

luoxiaoyi1998 fa 9 anys en Voki FAQs updated by Gil Sideman fa 9 anys 1

I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!

0
Under review

vokis in my Wordpress

Alejandra Martinez fa 9 anys en Voki FAQs updated by Sumit B fa 9 anys 1

I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?


Thnaks!

0
Completat

how to upload voki to You Tube

bsoden@cerritos edu fa 9 anys updated by Gil Sideman fa 9 anys 2

I don't know how to upload my Voki to You Tube

Answer
Gil Sideman fa 9 anys

Voki characters are not videos - and therefore cannot be directly uploaded to youtube.

However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.

When you have the video file, upload it to youtube.

Hope this helps,

Gil


0
Respost

How long do student Vokis stay in Voki Classroom?

oyama fa 9 anys en Voki Classroom updated by Gil Sideman fa 9 anys 2

Once students have submitted their work, how long does it stay in the class or assignment folder?

0
Respost

I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.

Abby fa 9 anys en Voki Classroom updated by Gil Sideman fa 9 anys 4

I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.

Answer
Gil Sideman fa 9 anys

Abby -

Please send a note to support@voki.com - and we will take care of you.

Best,

Gil