Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 347

0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 2 days ago • updated by Gil Sideman 1 day ago 3
0
Under review

My students and I are not able to create a presentation its take long

Manuela Campos 1 week ago • updated by Gil Sideman 5 days ago 1
0
Completed

Log in

Paula Vaughn 2 months ago • updated 2 months ago 10
0
Answered

how to start?

Vikiward 4 months ago in Voki Classroom • updated by Gil Sideman 4 months ago 2
0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 5 months ago in Voki Presenter • updated by Gil Sideman 5 months ago 3
0
Not a bug

Voki does not load on my classroom laptops.

pittsclassroom 2 days ago • updated by Gil Sideman 1 day ago 3

Voki does not load on my classroom laptops.

Answer
Gil Sideman 1 day ago

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Under review

My students and I are not able to create a presentation its take long

Manuela Campos 1 week ago • updated by Gil Sideman 5 days ago 1
0
Completed

Log in

Paula Vaughn 2 months ago • updated 2 months ago 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Answer
Gil Sideman 2 months ago

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Answered

how to start?

Vikiward 4 months ago in Voki Classroom • updated by Gil Sideman 4 months ago 2

how to start?

Answer
Gil Sideman 4 months ago

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

0
Fixed

Voki Presentation does not load

PrincessBeverly Emereole 5 months ago in Voki Presenter • updated by Gil Sideman 5 months ago 3

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Answer
Gil Sideman 5 months ago

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil