Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 347

0
Ikke en bug

Voki does not load on my classroom laptops.

pittsclassroom 2 dage siden • opdateret af Gil Sideman 1 dag siden 3
0
Under vurdering

My students and I are not able to create a presentation its take long

Manuela Campos 1 uge siden • opdateret af Gil Sideman 5 dage siden 1
0
Færdig

Log in

Paula Vaughn 2 måneder siden • opdateret 2 måneder siden 10
0
Besvaret

how to start?

Vikiward 4 måneder siden i Voki Classroom • opdateret af Gil Sideman 4 måneder siden 2
0
Fast

Voki Presentation does not load

PrincessBeverly Emereole 5 måneder siden i Voki Presenter • opdateret af Gil Sideman 5 måneder siden 3
0
Ikke en bug

Voki does not load on my classroom laptops.

pittsclassroom 2 dage siden • opdateret af Gil Sideman 1 dag siden 3

Voki does not load on my classroom laptops.

Svar
Gil Sideman 1 dag siden

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
Under vurdering

My students and I are not able to create a presentation its take long

Manuela Campos 1 uge siden • opdateret af Gil Sideman 5 dage siden 1
0
Færdig

Log in

Paula Vaughn 2 måneder siden • opdateret 2 måneder siden 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Svar
Gil Sideman 2 måneder siden

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Besvaret

how to start?

Vikiward 4 måneder siden i Voki Classroom • opdateret af Gil Sideman 4 måneder siden 2

how to start?

Svar
Gil Sideman 4 måneder siden

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

0
Fast

Voki Presentation does not load

PrincessBeverly Emereole 5 måneder siden i Voki Presenter • opdateret af Gil Sideman 5 måneder siden 3

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Svar
Gil Sideman 5 måneder siden

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


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