Voki just loads forever and never plays
I tried both at work and at home, and the Voki never loads. I am trying to use this for a presentation, so if I could get the issue fixed ASAP, that would be great, thanks!
Hello -
I can only surmise that your school firewall is preventing access.
You can verify that is the case by accessing from a computer outside your school network.
Please contact your school IT and ask them to whitelist -
*.voki.com
and
*.oddcast.com
Once this is done - it should work fine.
Best,
Gil
The Voki Team
Log in
I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!
Paula -
Apologies for the inconvenience.
A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.
No need to clear history.
Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/
Regards,
Gil
The Voki Team
Hi Vikiward -
As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.
Best way to get started in my opinion is to watch the two videos. They are short and to the point.
The same videos are also vailable on the support page in the Voki Classroom section.
If you have specific questions - send us a note at support@voki.com
Hope this helps,
Gil
Customer support service by UserEcho
