Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 347

0
Не ошибка

Voki does not load on my classroom laptops.

pittsclassroom 2 дня назад • обновлен Gil Sideman 1 день назад 3
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На рассмотрении

My students and I are not able to create a presentation its take long

Manuela Campos 1 неделю назад • обновлен Gil Sideman 5 дней назад 1
0
Завершен

Log in

Paula Vaughn 2 месяца назад • обновлен 2 месяца назад 10
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Отвечен

how to start?

Vikiward 4 месяца назад в Voki Classroom • обновлен Gil Sideman 4 месяца назад 2
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Исправлен

Voki Presentation does not load

PrincessBeverly Emereole 5 месяцев назад в Voki Presenter • обновлен Gil Sideman 5 месяцев назад 3
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Не ошибка

Voki does not load on my classroom laptops.

pittsclassroom 2 дня назад • обновлен Gil Sideman 1 день назад 3

Voki does not load on my classroom laptops.

Ответ
Gil Sideman 1 день назад

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

0
На рассмотрении

My students and I are not able to create a presentation its take long

Manuela Campos 1 неделю назад • обновлен Gil Sideman 5 дней назад 1
0
Завершен

Log in

Paula Vaughn 2 месяца назад • обновлен 2 месяца назад 10

I have been logged into voki for a while and logged out today. Afterwards was not able to log back in and when I pressed forgot password it said this email not associated with account. Please check your email support@ voki to help me!!

Ответ
Gil Sideman 2 месяца назад

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

0
Отвечен

how to start?

Vikiward 4 месяца назад в Voki Classroom • обновлен Gil Sideman 4 месяца назад 2

how to start?

Ответ
Gil Sideman 4 месяца назад

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.


If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil

0
Исправлен

Voki Presentation does not load

PrincessBeverly Emereole 5 месяцев назад в Voki Presenter • обновлен Gil Sideman 5 месяцев назад 3

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Ответ
Gil Sideman 5 месяцев назад

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


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