Hi -
Your best bet is to send us a note at sales@voki.com and we will get back to you and if appropriate coordinate a time for a call.
Best regards,
Gil
The Voki Team
Unexpected Charge
I tried voki in May 2017. It was ok but not something I needed once my job changed. I canceled my account. Suddenly in May of 2018 I am getting charged again and have been for at least the last five month!!! I wasn’t even in school!! Why has my account suddenly become active again even though I have not used it in years?!?
Hello -
You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.
We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam.
Anyway - if you prefer we'll issue a refund and cancel your subscription.
Just send us a note at support@voki.com and we'll take care of that for you.
I do encourage you to take a close look at Voki - a lot has changed in the past year! You may want to check it out.
Best,
Gil
HTML5 and Javascript
Any news or plans to upgrade voki to use JavaScript or some other web technology? Flash is pretty much at end of life.
I came across this old post - and for avoidance of doubt, I'd like to clarify that in keeping with technology updates, the last vestiges of Flash technology were removed from the product about 3 years ago.
Like many other rich media and animation products, Voki did have its technical origins using Flash technology, which was the leading solution at the time. But as technology evolved. and other solutions became available, Flash was gradually deprecated from platforms and browsers. Consequently Voki was migrated to use HTML5 technology, which is universally supported, including on mobile devices.
I hope this helps.
Regards,
Gil
The Voki Team
Hello!
In our testing, it does save the recording, as well as the background, and all the attributes of the character.
There seems to be a unique problem on your device - which we are unable to recreate.
Would love to get more information so that we can help.
Did you in fact re-enable permissions for the app to access the image gallery as I suggested?
Was this permission in fact disabled as we suspected?
Did you try saving / downloading new Vokis after making this change?
(note that any previous save attempts will never "show up" - as access was previously disabled )
Please try again and let me know exactly what you see when you press the Gallery button.
It is also possible that you are running an older version of the app, or that your app installation is bad/corrupt (this is rare).
That's why, if you try again and it still does not work - I recommend clearing the voki app from your ipad and re-installing it from the app store.
Let me know
Audio Loop
I'm using a free version of the creator for my classes. In the latest, my audio automatically loops, clipping off the last word in the speech-to-text feature. I've used Voki for a couple of years, but I've never had this problem.
Any ideas?
Neither have I - and it is troubling.
For starters I'd like to ask that you clear your browser cache & try again - could be a problem with bad content stuck in your browser cache.
If that does not cure the problem - please contact support@voki.com - describe the problem and include a link to the page where this problem can be seen. We will investigate.
Thanx!
I guess I did not read the fine print
I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free".
Hello -
We do not display ads to our paying subscribers and their students.
We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.
We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com
Best,
Gil
Voki Logo
I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe displaying that big 'ole honking voki logo in my presentation is "a free". Please advise on how to remove it if it can be removed at all. If not, no problem... I'll just cancel and consider it a lesson learned..
Hello -
We do not display ads to our paying subscribers and their students.
We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.
We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com
Best,
Gil
Voki app - video is corrupt?
When using the Voki app on my iPad pro , I periodically get messages that say either the video is corrupt or the user denied access to the media - so I can't download the videos. It doesn't happen every time, but often enough that it is very frustrating. Any suggestions? Help?
Jill -
Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app.
Please update your Voki app - and let us know if you encounter any further problems.
Best,
Gil
Where is the embed button? I have a subscription and have been a user for many years.
I have a paid subscription and my students don't have an embed code to embed their voki's on their e-Portfolios. Can you please update my student's capability? Thank You!
Hi Lynn -
We've added embed functionality for students.
I hope this helps.
Best,
Gil
I can't log into my voki account. Error says someone is logged in another device. There is no other device.
Can't get to support without logging in. I am stuck.
Customer support service by UserEcho
