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Answered

I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.

9 years ago in Voki Classroom • updated by 8 years ago • 4

I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.

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Answer

8 years ago

Abby -

Please send a note to support@voki.com - and we will take care of you.

Best,

Gil

Under review

my students can't publish and can't sign up for classroom or presenter.

9 years ago in Voki Classroom • updated by 8 years ago • 4

I tried to sign up for voki classroom or voki voki presenter for the free version and it didn't let me. How can I get a free acount for those? I created voki on the basic version with my students . the y loved it very much but couldn't publish and email .

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Answered

Credit card charged even though I requested a cancellation

9 years ago • updated by 6 years ago • 4

Hi, I repeatedly contacted Customer Support using the form on the Voki site before my 15 day "free" trial ended, requesting that my Voki Presenter account be cancelled. I also unchecked the automatic bill option and removed the payment option I'd provided when I'd signed up for the trial. I received my credit card bill last month and saw that I had still been charged $29.95. I never received any response from Customer Support, and I never received a response from Voki when I submitted this same ticket as a private message 3 weeks ago. I would like a refund for the Voki Presenter charge ASAP and would like to cancel my Voki Presenter account.

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Answer

9 years ago

A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.

Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).

Regards

Gil

Answered

How do I change the name of my voki after it is made?

9 years ago in Voki FAQs • updated by 9 years ago • 3

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Answer

9 years ago

This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.

Happy naming to all!

Completed

czy można voki zapisać jako mp4 ?

9 years ago • updated by 9 years ago • 2

czy można voki zapisać jako mp4 ?

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Answer

9 years ago

Saving a Voki as an MP4 Video is not supported by the Voki site.

You could use 3rd party utilities (many of which are free) to record off the screen and generate an MP4 video.

While this is not supported by the Voki License, as long as it is not done commercially , and only for education, it is not a problem.

If you are looking for a solution for commercial use - please look at our SitePal product which does offer a Video Generation feature and license (you need to ask).

Hope this helps,

Gil

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Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.

Można używać 3rd narzędzi firm (z których wiele jest bezpłatny), aby nagrać wyłączyć ekran i generują wideo MP4.

Chociaż nie jest to obsługiwane przez licencji voki, pod warunkiem, że nie odbywa się w handlu, a tylko dla wyższego, że nie jest to problemem.

Jeśli szukasz rozwiązania dla zastosowań komercyjnych - proszę spojrzeć na nasz produkt SitePal które nie oferują funkcję Generation Film i licencji (trzeba poprosić).

Mam nadzieję że to pomoże,

Gil

Fixed

Error Message on Voki Classroom assignment

9 years ago in Voki Classroom • updated by 6 years ago • 4

My students cannot click on the edit button on a Voki assignment I posted, so they can't even get started on their projects. Whenever they try to start the Voki this error message pops up in the window where the Voki usually is:

Error - [101] Missing Required Parameter PID

Yet they have no issues using the free version...

Any help on this matter would be appreciated!

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Answer

9 years ago

Hi -

This problem has been fixed.

Please let me know if you still see a problem.

Apologies to all affected.

Gil

Fixed

Text to Speech in Greek not properly working

9 years ago in Voki FAQs • updated by 9 years ago • 2

Hello! I create a voki, I add TTS in greek language (Afroditi) I can hear what I am typing, but after publishing and play that voki the TTS voice not properly says what I have written. That appears with the new site version. Can anyone help on this?

Thank you in advance

Vote

Answer

9 years ago

This problem has been fixed.

It was not only Greek - but all non-English text was not processed correctly after the 'new and improved' Voki site was launched last month (or as we unimaginatively call it "Voki 2.0").

Very sorry for any inconvenience. If you still notice a problem please let us know - either by posting here or sending a note to support@voki.com

regards,

Gil

Under review

I have a Voki presenter account. When I log in to Voki, it recognizes me but when I click on "Presenter", it goes to a page asking me sign up for an account. The instructions block the view of actually where the vok

9 years ago • updated by 9 years ago • 1

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Under review

I just purchased ten minutes ago and this is not going to work for me. How do I delete and get a refund?

9 years ago • updated by 9 years ago • 1

How do I delete my account and get a refund. This is not going to work for my class. It does not have the characters I need to complete the project and is not easy to navigate.

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