Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
0
Beantwortet

Some of my students are not able to record themselves or save their recordings while a few can. Can someone help me?

Carmen vor 5 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 5 Jahren • 3

I have an assignment and only a few students were able to record, save their recording, and submit. I have quite a few students who can not record. I was wondering if anyone can help?

Antwort
Gil Sideman vor 5 Jahren

For those schools that implement domain based limitations on incoming traffic, please tell your IT department to whitelist  *.voki.com & *.oddcast.com domains.

0
Beantwortet

Why doesn't my youtube video play automatically when I play my presentation?

Sams vor 5 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 8

I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?

Antwort
Gil Sideman vor 5 Jahren

Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.


I hope this helps. Regards,

Gil

The Voki Team

0
Fertiggestellt

How do I hide an assignment?

Carmen vor 5 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 5 Jahren • 2

I can not find nor do I see the purple eye to hide the assignment

Antwort
Gurpreet Singh (Voki Support) vor 5 Jahren

Hi,


Hope you are doing well

To hide your assignment, you will need to simply follow the below steps:

- Login to your voki account

- Go to CLASSROOM and then choose CLASSES section. Here is the screenshot for reference: https://prnt.sc/1047c75

- In CLASSES section, you will see the assignments assigned to the classes. In front of all the assignment, you will notice an option saying ARCHIVE, here is the screenshot for reference: https://prnt.sc/1047cor

- Simply mark this archive option if you want to hide the assignment

Hope it helps

Please feel free to write us email to support@voki.com for any further queries

Best regards

Gurpreet

0
Beantwortet

faturalama ve hesap bilgisi

NURCAN vor 6 Jahren • aktualisiert von Gil Sideman vor 6 Jahren • 4

ben voki ücretsiz deneme testini kullanıyordum ama bankadan gelen mail de 39 dolar kesinti yapıldığı belirtildi. ama ben kayıt sırasında aylık 4.99 dolar yazıyordun ben seviye 1 i seçmiştim o da aylık 4.99 olarak yazıyor belirtilmiş. lütfen gereken düzeltmeyi yapar mısınız

Antwort
Gil Sideman vor 6 Jahren

Hello!

I referred this issue to our support team (yesterday) - they should have already gotten back to you.

I am sure it will be cleared up if it has not been already.

Best regards,

Gil

The Voki Team

--------------------------------

Merhaba!
Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.
Daha önce yapılmadıysa temizleneceğine eminim.
Saygılarımla,
Gil
Voki Ekibi

0
Fertiggestellt

sign up

Feyza vor 6 Jahren • aktualisiert von Gil Sideman vor 6 Jahren • 2

I am trying to sign up. I wrote my e mail adress but I haven't received any registration e mail. I checked my unwanted and spam mail but there isn't too. So how can ı register

Antwort
Gil Sideman vor 6 Jahren

If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.

But as a rule of thumb - problems during registration can be due to - 

a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup. 

In such a case - choose the "login" option on the left to continue. (see image below)

b. possible technical issue due to numerous attempts 

Try clearing your browser cache or using a different browser.

c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.


Good luck, 

Gil

The Voki Team

0
Beantwortet

Receipt

Melissa vor 6 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 5 Jahren • 2

Can I have the receipt for the credit card pre-authorisation?

I have an account on sitepal

Antwort
Gil Sideman vor 5 Jahren

Please send a note to support & our team will help you out. 

Best,

Gil

0
Fertiggestellt

Voice Speed

Sandra Jones vor 6 Jahren in Voki Classroom • aktualisiert von Gil Sideman vor 5 Jahren • 3

There used to be a toggle that would allow the user to slow the speaking voice down; is there still an option of that in the sound settings?

Antwort
Gil Sideman vor 5 Jahren

Hi Sandra -

you would need to open the FX menu to select the "slow" effect.

Hope this helps.

Best regards

Gil

The Voki Team

0
Beantwortet

Can I import my own cartoon character into Voki and animate it?

Chris Brickel vor 6 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 6 Jahren • 2

I have a few cartoon characters that I would like to animate and give voices to. Is this possible in Voki?

Thanks

0
Beantwortet

How can I remove the voki logo from videos?

Melissa vor 6 Jahren in Voki FAQs • aktualisiert von Gil Sideman vor 6 Jahren • 4
Antwort
Gil Sideman vor 6 Jahren

Hello Melissa !


The Voki Logo cannot be removed. 

If you are interested in speaking characters for business use, check out our SitePal product at www.sitepal.com

In SitePal, our branding can be removed (Gold Plan), and can even be replaced with your own branding (Platinum Plan).


Hope this is helpful.

Best regards,

Gil

0
Beantwortet

Unable to embed to Weebly - not Voki Classroom

AmyB vor 6 Jahren • aktualisiert von Gil Sideman vor 5 Jahren • 4

Hello, I am a brand new user, a pre-service teacher (without an education account) and am building a blog for a university assessment. I am having a lot of difficulty copying my Voki embed code into Weebly. Could you please tell me what I am doing wrong? Below is a screenshot of the code that was offered for me to copy:


I have also tried the depreciated option without success. I am in Australia.

Image 147

Antwort
Gil Sideman vor 5 Jahren

Hello Amy, and to all others reading this - 

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in weebly, and in several other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Regards,

Gil

The Voki Team



Customer support service by UserEcho