Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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Исправлен

Help! All my voki's diplay a girl with green hair! All the work I have created over the last few weeks is not there???? I have paid a subscription!

Speedy XXII 6 лет назад обновлен Gil Sideman 6 лет назад 4
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Завершен

Buenas tardes, favor ayuda, no he podido iniciar sesión, me dice que la contraseña es incorrecta, no me han enviado la contraseña temporal.

Guillermo Toquica 6 лет назад обновлен Gil Sideman 6 лет назад 2
Ответ
Gil Sideman 6 лет назад

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


------------------


Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

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Отвечен

How can I view Voki's that students made outside of assignments I've posted?

Elaine 6 лет назад в Voki Classroom обновлен Gil Sideman 6 лет назад 2
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Отвечен

Why are my assignments not showing up in a student's classroom page? It says, "No assignments created."

mpulido 6 лет назад в Voki Classroom обновлен Gil Sideman 6 лет назад 9

Help. Can I call someone? At $8 a month, I can't really recommend this product with crappy customer support. 

Ответ
Gil Sideman 6 лет назад

Hello!

Our support team accessed your account and logged in as a student and are able to view assignments fine. Please try it yourself by logging in as one of your students. If you do not immediately see - please try clearing browser cache and login again.

Please let me know how goes.

Our support engineer will follow up with you directly.

Best,

Gil

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Завершен

Hi, could you please tell how to download the image plus the file of sound in other to share it with someone

Elena 6 лет назад обновлен Gil Sideman 6 лет назад 2
Ответ
Gil Sideman 6 лет назад

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

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Отвечен

Login

laurieparsons 72 6 лет назад в Voki FAQs обновлен Gil Sideman 6 лет назад 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Ответ
Gil Sideman 6 лет назад

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

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Завершен

Delete account

PiKo 6 лет назад обновлен Gil Sideman 6 лет назад 2

Could you please delete my account?

I have no use for it. Thanks

Ответ
Gil Sideman 6 лет назад

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

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Отвечен

How can I return from my voki to the blog?

quingui30 6 лет назад в Voki FAQs обновлен Gil Sideman 6 лет назад 2
Ответ
Gil Sideman 6 лет назад

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

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На рассмотрении

New Account

Tiffany 6 лет назад обновлен Gil Sideman 6 лет назад 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

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На рассмотрении

I have tried to record several different voki characters, but none will record. When I hit the record button it seems to be recording, but after it uploads the audio, there is nothing recorded.

tammy kozlow 6 лет назад обновлен Gil Sideman 6 лет назад 1

Сервис поддержки клиентов работает на платформе UserEcho