Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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Beantwoord

Login

laurieparsons 72 5 jaar geleden in Voki FAQs bijgewerkt door Gil Sideman 5 jaar geleden 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

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Gil Sideman 5 jaar geleden

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

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Voltooid

Delete account

PiKo 5 jaar geleden bijgewerkt door Gil Sideman 5 jaar geleden 2

Could you please delete my account?

I have no use for it. Thanks

Antwoord
Gil Sideman 5 jaar geleden

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

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How can I return from my voki to the blog?

quingui30 5 jaar geleden in Voki FAQs bijgewerkt door Gil Sideman 5 jaar geleden 2
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Gil Sideman 5 jaar geleden

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

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Under review

New Account

Tiffany 5 jaar geleden bijgewerkt door Gil Sideman 5 jaar geleden 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

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Under review

Save button doesn't respond

BNV 5 jaar geleden bijgewerkt door Gil Sideman 5 jaar geleden 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.

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Voltooid

Hi, when I try to log out, voki.com says "undefined". How can I solve it?

Maribel 5 jaar geleden bijgewerkt door Gil Sideman 5 jaar geleden 2

Image 135

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Depreciated Voki Flash Editor

standart mode 5 jaar geleden bijgewerkt door Gil Sideman 5 jaar geleden 2

Hi,

Is there any place I could find the old free edition of the Flash editor? It had a significant feature I used to play around with, that being the ability to resize and move a character within the scene. I haven't found anything that can do this in the HTML5 editor. Alternatively, since I'm assuming the distribution of a swf file might cause legal issues, what's stopping that feature from being added to the HTML5 editor?

Antwoord
Gil Sideman 5 jaar geleden

Hello!

That's a great question.

In designing the HTML5 Voki editor (several years ago now) we had settled on a certain set of features - and correctly or mistakenly it was thought that movement and placement of the Voki character within the Scene frame was not necessary, and does potentially lead to problems. In an effort to "keep it simple" and concentrate on the core functionality - we decided as we did, with each Voki character centrally placed & scaled according to that character's unique design.

I would not rule out a reversal of this decision, but, since the HTML5 Editor was launched, I believe this is the first time that this issue has been raised by a customer. 

To answer your question more specifically - the Flash editor is deprecated and we cannot make it available (even if we did, browsers are on track to stop supporting Flash later this year).

We do offer a speaking character product for business use which does offer this and many other features not available in Voki - not sure if relevant for your needs, but please do check out www.sitepal.com.

I hope this makes sense.

Best regards,

Gil

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Beantwoord

Can a voki be captioned for students with hearing impairments?

Val Mazzotti 5 jaar geleden in Voki Classroom bijgewerkt door Gil Sideman 5 jaar geleden 2
Antwoord
Gil Sideman 5 jaar geleden

Hi Val - 

Unfortunately not at present.

This feature is being considered for future updates.

Regards,

Gil