Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
0
Completed

Is the free Voki Create limited to 1 minute audio recordings?

sltillison 4 years ago • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

- For the Free (Basic) plan:  60 seconds (or 600 characters for text-to-speech)

- For the paid plans: 90 seconds (or 900 characters for text-to-speech)

Please review other advantages of paid plans here: https://www.voki.com/site/pricing

Hope this helps,

Gil

The Voki Team

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Completed

How do I change my password?

skeller 4 years ago • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

If you are having difficulty - please contact our support at: support@voki.com

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Not a bug

Embedding problems with new Google Sites

donna_knott 4 years ago in Voki FAQs • updated by Gil Sideman 4 years ago • 2

I have the 2 week trial to see if Voki will work. So far, it's a no go. I copied the embed code and pasted it into the embed box on my Google site but all I get when I click next/preview is a blank box with the edit icon in the center. I've tried using both embed codes and neither work. I'm willing to pay for a subscription but not if I can't use the awesome avatars.

Answer
Gil Sideman 4 years ago

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

0
Not a bug

I want to delete my account but at the page "my account" i can't see the botton

gerardgiltares 4 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 2

I want to delete my account but at the page "my account" i can't see the botton

Answer
Gil Sideman 4 years ago

You may deactivate your account from your "My Account" page. If you need assistance, please send a note to support@voki.com.

Best, 

Gil

The Voki Team

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Answered

What format can I use to upload my own background? JPEG did NOT work.

slwatkins 4 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

Hello!

I just tried it and jpeg upload worked fine for me.

Please send us your jpeg file to support@voki.com - and if possible please include a screenshot of the error/problem you see, so that we may best advise.


Regards,

Gil

THe Voki Team 

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Answered

Embedd code for Canvas--javascript not working

yuckfin 4 years ago in Voki FAQs • updated by Gil Sideman 3 years ago • 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Answer
Gil Sideman 3 years ago

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

Answer
Gil Sideman 4 years ago

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx

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Answered

¿Cómo insertar imágenes en voki?

capafi1 4 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 2

Quiero insertar mis propios imagenes en voki. Alguien me puede decir ¿cómo?

Answer
Gil Sideman 4 years ago

Hello!

Creating animated characters using your own images is supported with our SitePal product (but not available in Voki)

Please see more information here -

https://sitepal.com/features/models/photoface

Hope this helps. Best regards,

Gil

-------------------------

¡Hola!
La creación de personajes animados con sus propias imágenes es compatible con nuestro producto SitePal (pero no está disponible en Voki)
Consulte más información aquí:

https://sitepal.com/features/models/photoface

Espero que esto ayude. Atentamente,
Gil

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Answered

Cobrança indevida

Natalia sena 4 years ago • updated by Gil Sideman 4 years ago • 2

Você cobraram indevidamente antes do período livre acabar, no primeiro dia de teste quero meu dinheiro de volta, estou desempregada sem condições.

Answer
Gil Sideman 4 years ago

Hello Natalia - 

Please send a note to support@voki.com and we will review what happened and take care of it for you.

Best regards,

Gil

The Voki Team

-----------------------------

Olá Natalia -

Envie uma nota para support@voki.com e nós revisaremos o que aconteceu e cuidaremos disso para você.
Atenciosamente,
Gil
Equipe Voki

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Completed

can I make a presentation template for my students to use as an assignment

Joanna Futch 4 years ago • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

Joanna - 

This is not currently possible - but we are working on sharing presentations with students,  at which point it will become possible. Soon.

Thanks for bringing this up.

Best regards,

Gil

The Voki Team



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