Login
I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid. I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened. Please can you help?
Hi Laurie -
Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.
Regards,
Gil
The Voki Team
Hello PiKo!
To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.
There you may deactivate your account if you so choose.
If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.
Regards,
Gil
The Voki Team
Hello!
Go to the support page - Blog is one of the options under "Support".
Best,
Gil
New Account
I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!
Save button doesn't respond
I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.
Depreciated Voki Flash Editor
Hi,
Is there any place I could find the old free edition of the Flash editor? It had a significant feature I used to play around with, that being the ability to resize and move a character within the scene. I haven't found anything that can do this in the HTML5 editor. Alternatively, since I'm assuming the distribution of a swf file might cause legal issues, what's stopping that feature from being added to the HTML5 editor?
Hello!
That's a great question.
In designing the HTML5 Voki editor (several years ago now) we had settled on a certain set of features - and correctly or mistakenly it was thought that movement and placement of the Voki character within the Scene frame was not necessary, and does potentially lead to problems. In an effort to "keep it simple" and concentrate on the core functionality - we decided as we did, with each Voki character centrally placed & scaled according to that character's unique design.
I would not rule out a reversal of this decision, but, since the HTML5 Editor was launched, I believe this is the first time that this issue has been raised by a customer.
To answer your question more specifically - the Flash editor is deprecated and we cannot make it available (even if we did, browsers are on track to stop supporting Flash later this year).
We do offer a speaking character product for business use which does offer this and many other features not available in Voki - not sure if relevant for your needs, but please do check out www.sitepal.com.
I hope this makes sense.
Best regards,
Gil
Hi Val -
Unfortunately not at present.
This feature is being considered for future updates.
Regards,
Gil
Customer support service by UserEcho
