Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
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Completed

I didn't want to extend my account

Asun 9 years ago in Voki Classroom • updated by Sumit B 9 years ago • 1

Although I didn't mean to extend my voki classroom account and I didn't click the "extend link" I've just realized that I' ve been charged with the subscription for the next twelve months

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Under review

Someone please contact the administrator at my school!!!

helena castelletti 6 years ago in Voki Classroom • updated by Gil Sideman 6 years ago • 2

My school has paid for a voki subscription but we have not received passwords yet, nor can anyone access our subscription. Our administrator has tried to contact someone several times to sort out this problem, but has been unsuccessful so far. Would someone please make contact and sort out this mess. It is frustrating and a complete waste of our funds if we don't have access. Thank you.

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Answered

I HAVE BEEN TRYING FOR THREE WEEKS TO CONTACT VOKI TO NO AVAIL. Where are your customer care numbers?!?

Jennifer Gomez 9 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 8

Please let me know how I can get in touch with a real person at Voki who can help me.

Answer
Gil Sideman 7 years ago

Hi Jennifer -


For paid customers the 'contact us' form is in the Support section.

We do not provide a phone # but offer free and unlimited email support to our customers.


I am a real person at Voki - how can I help you?

Gil


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Answered

automatic billing

Shule 10 years ago in Voki Classroom • updated by Eva 10 years ago • 4
I tried the trial version of voki classroom, I had heard about the application and was really eager to use in my school. I entered my credit card info and the automatic inoice was showing that I was charged for $0 for 15 days. Then my bank sent me a text message that I was charged.
I am really sorry to have had such a bad start to your website. Do you really think that you can keep a sustainable number of clients by making such mistakes??

I would like to have an immediate refund please. I will use the trial version for 13 more days and then I will decide according to my experiences with my students, regardless of this bad experience.

My username is shuleozcan@hotmail.com

Regards



Customer support service by UserEcho