Tus comentarios

I checked with support and the issue which affected this customer was resolved at the time, and I will mark it here as fixed. Please let me know if you still encounter a problem.

Jill - 

Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app. 

Please update your Voki app - and let us know if you encounter any further problems.

Best,

Gil