Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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-1
Under review
Someone please contact the administrator at my school!!!
My school has paid for a voki subscription but we have not received passwords yet, nor can anyone access our subscription. Our administrator has tried to contact someone several times to sort out this problem, but has been unsuccessful so far. Would someone please make contact and sort out this mess. It is frustrating and a complete waste of our funds if we don't have access. Thank you.
-1
Answered
I HAVE BEEN TRYING FOR THREE WEEKS TO CONTACT VOKI TO NO AVAIL. Where are your customer care numbers?!?
Please let me know how I can get in touch with a real person at Voki who can help me.
Answer
Gil Sideman
6 years ago
Hi Jennifer -
For paid customers the 'contact us' form is in the Support section.
We do not provide a phone # but offer free and unlimited email support to our customers.
I am a real person at Voki - how can I help you?
Gil
-1
Under review
Instuction panel blocking tools
The students cannot access the customise options because an instruction panel is in the centre of the webpage. Can it be aligned to the right of have a minimise or close option please?
-1
Completed
Emailing Voki videos not working
I have the free version of voki. I tried emailing my completed videos to two different email addresses under two servers and am not receiving the email. I checked my spam folder as well. It is not there either.
-1
Answered
automatic billing
I tried the trial version of voki classroom, I had heard about the application and was really eager to use in my school. I entered my credit card info and the automatic inoice was showing that I was charged for $0 for 15 days. Then my bank sent me a text message that I was charged.
I am really sorry to have had such a bad start to your website. Do you really think that you can keep a sustainable number of clients by making such mistakes??
I would like to have an immediate refund please. I will use the trial version for 13 more days and then I will decide according to my experiences with my students, regardless of this bad experience.
My username is shuleozcan@hotmail.com
Regards
I am really sorry to have had such a bad start to your website. Do you really think that you can keep a sustainable number of clients by making such mistakes??
I would like to have an immediate refund please. I will use the trial version for 13 more days and then I will decide according to my experiences with my students, regardless of this bad experience.
My username is shuleozcan@hotmail.com
Regards
-1
Under review
Why can't I view my Vokis? and why can't publish them or create new ones?
I created some Vokis in November and in January. They were trials. Now I would like to learn how to embed them onto the school website, but I can't even view them anymore. Could you, please, help?
-1
Embedded Voki not showing on an android device
I'm a technology teacher. My students created vokis, they've embedded them on a wix web site (both ways voki allows). They've created an android application using appinventor2 that opens that website. The voki page is shown but not the voki itself. They also tried using the voki link but same thing.
Such a disappointment they had.
Bottom line, the question is:
Any way to see a voki on an andorid (not using puffin academy which is very buggy with the voki app).
Such a disappointment they had.
Bottom line, the question is:
Any way to see a voki on an andorid (not using puffin academy which is very buggy with the voki app).
Customer support service by UserEcho
