Hi Sandra - 

If you were logged in to your Voki account when you saved your character, then it should be present in your "Create" page.

Please send a note to our support at: support@voki.com - and let them know your login email - and they will look into it.

Best regards,

Gil

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

Hi,

Hope you are doing well.

I am sharing the steps with you to add your own background image(along with screenshots).

1) Login to your account and then CREATE a new voki OR edit an old voki.

2) Then click on BACKGROUND image icon as shown in the screenshot: https://prnt.sc/sm1h5x

3) Once you will click on that icon, you will see a new icon i.e. 'background library' icon, click on it. Here is the screenshot:

https://prnt.sc/sm1mc0

4) Once done, you will notice an icon with '+' sign, that's the icon to add custom background, click on it. Here is the screenshot: https://prnt.sc/sm1nkp

5) The moment you click on it, a prompt will appear on your screen giving you to multiple options to add background from, click on the FOLDER icon. Here is the screenshot: https://prnt.sc/sm1p9n

6) Once added, you can choose the same background again and again from your background library.

If you experience any other trouble or for any other queries, please feel free to write us on: support@voki.com

We will be more than pleased to assist you further.

And regarding your second concern, as if now, unfortunately, it is not possible to create an avatar using your own photo in VOKI. However, feedback well received. We will look into it and if there will be any possibility for this to happen, then, we will try to implement it to VOKI.

However, this feature of creating your an avatar is available in our other product which is SITEPAL.

To check it out, please go through this link once: https://sitepal.com/
You can give it a try, you will get 15 day free trial for all plans for Sitepal.
Create your own photo face feature is available in GOLD or PLATINUM plan for sitepal.

Best Regards,
Gurpreet

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil

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Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

Hello!

Our support team accessed your account and logged in as a student and are able to view assignments fine. Please try it yourself by logging in as one of your students. If you do not immediately see - please try clearing browser cache and login again.

Please let me know how goes.

Our support engineer will follow up with you directly.

Best,

Gil

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team