Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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What format can I use to upload my own background? JPEG did NOT work.

slwatkins 6 лет назад в Voki Classroom • обновлен Gil Sideman 6 лет назад • 2
Ответ
Gil Sideman 6 лет назад

Hello!

I just tried it and jpeg upload worked fine for me.

Please send us your jpeg file to support@voki.com - and if possible please include a screenshot of the error/problem you see, so that we may best advise.


Regards,

Gil

THe Voki Team 

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Embedd code for Canvas--javascript not working

yuckfin 6 лет назад в Voki FAQs • обновлен Gil Sideman 5 лет назад • 11

When will you have a new embed code to integrate into Canvas? Users need to be able to prepare now for the semester.

Flash player is currently being retired. I keep getting warnings when I

attempt to load my Voki's already. The "new" code does not currently

work with Canvas or Blackboard, two of the largest LMS.

Ответ
Gil Sideman 5 лет назад

Hello Yuckfin, and others reading this -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in  other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team

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Do the files saved in Voki creator, classroom or lessons a type of file like a video file or can they only be opened with Voki?

chrisma 6 лет назад в Voki Presenter • обновлен Gil Sideman 6 лет назад • 2
Ответ
Gil Sideman 6 лет назад

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx

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¿Cómo insertar imágenes en voki?

capafi1 6 лет назад в Voki Classroom • обновлен Gil Sideman 6 лет назад • 2

Quiero insertar mis propios imagenes en voki. Alguien me puede decir ¿cómo?

Ответ
Gil Sideman 6 лет назад

Hello!

Creating animated characters using your own images is supported with our SitePal product (but not available in Voki)

Please see more information here -

https://sitepal.com/features/models/photoface

Hope this helps. Best regards,

Gil

-------------------------

¡Hola!
La creación de personajes animados con sus propias imágenes es compatible con nuestro producto SitePal (pero no está disponible en Voki)
Consulte más información aquí:

https://sitepal.com/features/models/photoface

Espero que esto ayude. Atentamente,
Gil

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Cobrança indevida

Natalia sena 6 лет назад • обновлен Gil Sideman 6 лет назад • 2

Você cobraram indevidamente antes do período livre acabar, no primeiro dia de teste quero meu dinheiro de volta, estou desempregada sem condições.

Ответ
Gil Sideman 6 лет назад

Hello Natalia - 

Please send a note to support@voki.com and we will review what happened and take care of it for you.

Best regards,

Gil

The Voki Team

-----------------------------

Olá Natalia -

Envie uma nota para support@voki.com e nós revisaremos o que aconteceu e cuidaremos disso para você.
Atenciosamente,
Gil
Equipe Voki

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can I make a presentation template for my students to use as an assignment

Joanna Futch 6 лет назад • обновлен Gil Sideman 6 лет назад • 2
Ответ
Gil Sideman 6 лет назад

Joanna - 

This is not currently possible - but we are working on sharing presentations with students,  at which point it will become possible. Soon.

Thanks for bringing this up.

Best regards,

Gil

The Voki Team

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HELP!!!!! cannot find my saved VOKI!

Sandra 6 лет назад • обновлен Gil Sideman 6 лет назад • 2

help!i made a VOKI, i saved it, then i went back to find it- it is not there the link is not to my saved voki- it goes to opening page of setting a voki up- what happened????

Ответ
Gil Sideman 6 лет назад

Hi Sandra - 

If you were logged in to your Voki account when you saved your character, then it should be present in your "Create" page.

Please send a note to our support at: support@voki.com - and let them know your login email - and they will look into it.

Best regards,

Gil

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How long do Voki links stay active when using a free or guest option?

pmoline 6 лет назад • обновлен Gil Sideman 6 лет назад • 2
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How can I cancel my account?!:?!? You present it as easily done -- just go to the "My Account" page and unclick automatic billing. But that page is NOT easily found.

aporcella 6 лет назад • обновлен Gil Sideman 6 лет назад • 2
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my account is blocked can't create , why?

john manjiro 6 лет назад • обновлен Gil Sideman 6 лет назад • 2
Ответ
Gil Sideman 6 лет назад

Hello John - 

Please send a note to support@voki.com - and let us know which email address is used as your Voki login.

That would enable our support engineers to identify your account and advise.

Best regards,

Gil

The Voki Team

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