Issue has been fixed. Please check.
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A quick update -
this will not be resolved today, hopefully tomorrow.
We just became familiar with it.
We'll be looking to address this issue asap - hopefully today.
Apologies for the inconvenience.
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
The Voki Team
Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.
Customer support service by UserEcho