I've asked our support team to try to locate your account based on those addresses.

Another way to check is if you could let me know the date you were most recently billed, and the last 4 digits of your card - we should be able to locate your subscription that way.

You can send this information to support@voki.com

Stay tuned.

Hello!

If you could let us know the email address with which you signed up for Voki - we will be able to locate your account and disable it for you.

Please send us a note to support@voki.com

Regards,

Gil

The Voki Team

> English: I paid for Voki and was charged twice. How do I request a refund? I only paid once and removed my card details. I don't know why I was charged twice.

This issue may have already been handled by our support team, but for the benefit of future viewers perusing these questions, I will clarify.

For account specific support questions like this, the best way to get help is to send an email to support@voki.com. If the issue remains unresolved, please do send an email to our support team. 

Best regards,

Gil

The Voki Team

-----------

Es posible que nuestro equipo de soporte ya haya resuelto este problema, pero para beneficio de futuros usuarios que consulten estas preguntas, lo aclararé.
Para preguntas de soporte específicas de la cuenta como esta, la mejor manera de obtener ayuda es enviar un correo electrónico a support@voki.com. Si el problema persiste, envíe un correo electrónico a nuestro equipo de soporte.
Saludos cordiales,
Gil
El equipo de Voki

Hello - 

Please let me know if the issue has been resolved by following my suggestion. 

If not - please contact our support at support@voki.com - and we will look into it and get it cleared up.

Best,

Gil

The Voki Team

Hi there! 

Try logging out and logging in again - sometimes this helps clear up problems.

If that does not work, please send us a note to support@voki.com - and we will look into it right away and help you out.

Best regards,

Gil 

The Voki Team

Shalom Tal!

I assume you are referring to our TTS languages

No I'm sorry to day that Hebrew is not one of our built-in languages. 

But students (and teachers) can record their own voices in Hebrew (using the built in Microphone feature), or generate and upload audio that was generated on another website that supports Hebrew TTS 

For example: https://www.narakeet.com/app/text-to-audio/

All the best,

Gil

The Voki Team