Your Voki character should play on any device.
Can you post a link to your Voki - the same one that does not play on your laptop?
This will alllow us to review and advise further.
The Voki Team
Account deactivation is not the same as removing all your data.
When a user inactivates their subscription, the user still has access to login to their account, and can use their account in Basic (Free) mode. The user may also wish at some point to re-activate their subscription. This is normal.
If you would like all your data to be removed & account deleted please send a note to firstname.lastname@example.org and specifically ask for that - and our support will take care of that for you.
Hi Maria -
Please send us a note to email@example.com & provide this info - our support specialist will take a look and advise.
We'll sort this out for you I'm sure.
Please include the email used for signing up and any other email used by your school when providing you access.
The SitePal Team
Hi Sola - Thank you for the kind words! They are much appreciated.
What Voki does with TTS is engineered to be real-time - instant response whenever speech is requested. Even if the text is delivered on the fly. This is a unique requirement & satisfying it comes with some limits.
That's why there's a limit to the length of each audio request.
But please note that you can work around this limitation to a certain extent by using multiple slides in Voki Presenter.
If you have something lengthy to say (or for your character to speak) - create several slides in a Presentation, designed to auto- advance - and break your long narrative into byte size chunks.
It might even improve the delivery of the material.
I hope this helps.Best regards,GilThe VokiTeam
Please send an email to our support at firstname.lastname@example.org - and ask for your account & personal details to be removed, and we will take care of it for you.
Hi Karen -
We experienced a problem on Friday that was fixed on the same day.
Please try again now - if you still see a problem pls contact us at email@example.com
I apologize for the inconvenience this has caused.
Customer support service by UserEcho