Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Форум: Voki
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Under review

I have been trying to contact Voki via Support as well as sending private messages here and have had no response. PLEASE COntact me regarding my account.

Holly 10 років тому • оновлений 10 років тому • 4

I have been trying to cancel my account for days and have received no response from you via email, facebook, or community. Please contact me!

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Under review

New account same problem

jennifer bleschet 10 років тому • оновлений 10 років тому • 2

Hello,

Thank you for taking my "wrong file uploaded" problem into account.. While waiting to find out what I was doing wrong I tried using a different account (different name, different email address but same computer) where there were in theory no saved files. As soon as I tried to upload a file I found myself with the same 28 files saved on the first account, and the same difficulty uploading the twenty-ninth. I feel a bit hounded ...

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Є відповідь

I HAVE BEEN TRYING FOR THREE WEEKS TO CONTACT VOKI TO NO AVAIL. Where are your customer care numbers?!?

Jennifer Gomez 10 років тому в Voki Classroom • оновлено Gil Sideman 6 років тому • 8

Please let me know how I can get in touch with a real person at Voki who can help me.

Відповідь
Gil Sideman 8 років тому

Hi Jennifer -


For paid customers the 'contact us' form is in the Support section.

We do not provide a phone # but offer free and unlimited email support to our customers.


I am a real person at Voki - how can I help you?

Gil


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Under review

Instuction panel blocking tools

Woombye 11 років тому • оновлено Gil Sideman 11 років тому • 2
The students cannot access the customise options because an instruction panel is in the centre of the webpage. Can it be aligned to the right of have a minimise or close option please?
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Виконано

Emailing Voki videos not working

Anita Amelia Devine 12 років тому в Voki FAQs • оновлено Eva 12 років тому • 2
I have the free version of voki. I tried emailing my completed videos to two different email addresses under two servers and am not receiving the email. I checked my spam folder as well. It is not there either.
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Є відповідь

automatic billing

Shule 12 років тому в Voki Classroom • оновлено Eva 12 років тому • 4
I tried the trial version of voki classroom, I had heard about the application and was really eager to use in my school. I entered my credit card info and the automatic inoice was showing that I was charged for $0 for 15 days. Then my bank sent me a text message that I was charged.
I am really sorry to have had such a bad start to your website. Do you really think that you can keep a sustainable number of clients by making such mistakes??

I would like to have an immediate refund please. I will use the trial version for 13 more days and then I will decide according to my experiences with my students, regardless of this bad experience.

My username is shuleozcan@hotmail.com

Regards

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Under review

Why can't I view my Vokis? and why can't publish them or create new ones?

Rosa Del Vento 11 років тому • оновлено Gil Sideman 11 років тому • 2
I created some Vokis in November and in January. They were trials. Now I would like to learn how to embed them onto the school website, but I can't even view them anymore. Could you, please, help?
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Є відповідь

esta bueno

Sebastian Mayer 12 років тому в Voki FAQs • оновлено Eva 12 років тому • 2
mu vueno voki
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Embedded Voki not showing on an android device

uingame 12 років тому • оновлено Gil Sideman 12 років тому • 1
I'm a technology teacher. My students created vokis, they've embedded them on a wix web site (both ways voki allows). They've created an android application using appinventor2 that opens that website. The voki page is shown but not the voki itself. They also tried using the voki link but same thing.

Such a disappointment they had.

Bottom line, the question is:
Any way to see a voki on an andorid (not using puffin academy which is very buggy with the voki app).



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