Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
Answer
Gil Sideman 10 months ago

A Voki is not a video - it is a dynamic animation. 

It can be played (opened) in any browser just by clicking it - but, again,  it is not a video.

What are you trying to do with Voki?  Please explain why you need a video & perhaps I can advise further.

Thanx

0
Under review

Hi I am having difficulty with recording my Voki message. When I replay it back it just keeps spinning around and doesn't stop. It does not allow my to play back what i recorded

vcarrieri 1 year ago in Voki Presenter updated by Gil Sideman 1 year ago 2

Hi I am having difficulty recording my Voki message. After I record and press to play back message it keeps spinning around and does not stop. I need this for my lesson.  This is the first time that this has happened

Please get back to me.     

0
Under review

90 seconds on my mp3 audios

Jorge 2 years ago in Voki Presenter updated by Gil Sideman 1 year ago 4

Hello,

I have the paid version, and I can´t upload audios between 60 and 90 seconds. But weeks ago, there was no problem. Is it a bug? If so, when will that be fixed?
Thank you.

Answer
Gil Sideman 2 years ago

Hello!

I believe all problems you reported have been addressed. 

Please let me know if you still experience any problem.

Best regards,

Gil

The Voki Team

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Fixed

Voki Presentation does not load

PrincessBeverly Emereole 3 years ago in Voki Presenter updated by Gil Sideman 1 year ago 5

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Answer
Gil Sideman 3 years ago

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


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Answered

Adding a YouTube video to a Voki classroom presentation

montgomeryd 3 years ago in Voki Presenter updated by Gil Sideman 3 years ago 2

I have been attempting to add a YouTube video to a voki presentation. It seems easy enough, but nothing works. I add the link and click insert video, but after that nothing occurs. What do I need to do to get a youtube video in my presentation?

Answer
Gil Sideman 3 years ago

Hello!


The video does not play when you are editing the presentation - but when the presentation plays/runs.


Play the presentation to see the video play.


Hope this helps,

Gil

The Voki Team

0
Under review

question inflection...

Molly 4 years ago in Voki Presenter updated by Gil Sideman 4 years ago 1

I want a voki to use a question inflection...i.e., to ask a question.  Simply adding a question mark does not do this.  How do I achieve this?

0
Answered

Отсутствие звука в презентации

Helen 4 years ago in Voki Presenter updated by Gil Sideman 3 years ago 2

Здравствуйте! В презентации отсутствует звук "человека". Хотя в предпросмотре звук есть. Как можно исправить?

Answer
Gil Sideman 3 years ago

Hi Helen - please send a note to support@voki.com and we will help you out. 
Regards, Gil

Привет, Хелен, пожалуйста, отправьте заметку на support@voki.com, и мы поможем вам.
С уважением, Гил