Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
0
Answered

Can a voki be captioned for students with hearing impairments?

Val Mazzotti 4 years ago in Voki Classroom updated by Gil Sideman 4 years ago 2
Answer
Gil Sideman 4 years ago

Hi Val - 

Unfortunately not at present.

This feature is being considered for future updates.

Regards,

Gil

0
Answered

Duplicate profile for assignment

Martin G 4 years ago updated by Gil Sideman 4 years ago 2

Hi! Is there any way to duplicate a previously created profile to an assignment? 

I let my students create a profile before I made an assignment and now I don't want them to have to create a new one if possible.

0
Fixed

French words with accent are not properly saved

Rachel 4 years ago updated by Gil Sideman 4 years ago 3

Hello,

I have tried sending an email to support at Voki several times and received one response which wasn't helpful, I teach in a French school and my students are trying to type their text in Voki. Once they save it, any French word with an accent turns into a weird symbol and the avatar can't read it. I have used Voki for the last several years and have never had this problem. When the support person emailed me back he said most words in French don`t have an accent and to ignore those words. Worst. Advice. Ever! Almost every word in French has an accent. We need to evaluate this project and have been waiting almost 2 weeks for help. I have sent the letters with the accents I need added twice and no reply.

Please help! 

Answer
Gil Sideman 4 years ago

Rachel - 
This issue has been addressed. I'm sorry it caused you inconvenience.

All so called "special characters" (eg characters with accents) should now be handled correctly in French and any other language.

Please let me know if you notice any problem.

Regards,

Gil

0
Answered

do the avatars represent different accents

Nahla Nadeem 4 years ago in Voki FAQs updated by Gil Sideman 4 years ago 2
Answer
Gil Sideman 4 years ago

Hello Nahla - 


The Avatars themselves & their appearance is completely independent of the voice that you assign to them.


As we all know - it is impossible to know what language/ accent a person (or animal/robot/unicorn :-))  speaks just by their appearance.  In the same way, our Voki characters can speak with any voice you choose to assign to them.

Hope this helps,

Regards

Gil

The Voki Team

0
Answered

W-9 form to purchase with school money

kletcher03 4 years ago in Voki FAQs updated by Gil Sideman 4 years ago 2

My school’s bookkeeper needs your W-9 form in order for me to purchase a subscription to VOKI using my classroom money. How can I go about obtaining this Information?

Answer
Gil Sideman 4 years ago

Hello!

Please send a note to support@voki.com - and we will provide.

Regards,

Gil

0
Completed

How do I download this to my computer?

maryzobac 4 years ago updated by Gil Sideman 4 years ago 3
Answer
Gil Sideman 4 years ago

Hello!

Voki is designed to appear online in a web browser. But it is also possible to download as a video from the Voki mobile app. You may want to give it a try.

Please note that this is only supported for teaching purposes. If you are interested in animated character video for commercial/business purposes, our SitePal product supports that -pls see www.sitepal.com

Regards,

Gil

0
Completed

add a dachshund to the dog catergory >:z

george 4 years ago updated by Gil Sideman 4 years ago 2

add a dachshund to the dog category >:z

0
Completed

Please cancel my subscription. You should make this easier than this.

seunghye5 5 years ago updated by Gil Sideman 5 years ago 2
Answer
Gil Sideman 5 years ago

I am sorry you encountered difficulty.

Please let me know what the problem is and I'll do my best to assist. Promise.


You can deactivate your account from your "My Account" page.

Select "My Account" or "Account Info" from your "welcome menu" at top right.


If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.

Regards

Gil

0
Answered

how can I reset my pw? your reset function is not working.

seunghye5 5 years ago updated by Gil Sideman 4 years ago 3
Answer
Gil Sideman 5 years ago

Hello!


I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.

There's a glitch in the UI that may cause some confusion.

Here's what you need to do - 


  • Goto Account Info
  • Click on "edit" button for Personal Info section
  • Click in the password field (don;t try to select the contents of the field).
  • A dialog should open up that enables you to enter the new password.
  • If the dialog does not open up - check your popup blockers, or try to clear your cache and cookies and try again.